expedia.com Complaint - Expedia Ahhhh
UNIVERSAL -- I Got married last May (2005) and had booked with expedia for a flight and hotel in December of 2004. The flight times were then changed 2 times without our knowledge. We only discovered this when checking up on flight status and learned it had been changed and now was scheduled as 1 stop flight from a city 50 miles away instead of a strait flight about 10 miles from our hotel as previously stated. So we went with another airline and expedia Promised a full refund for the previous flight and said it would take about 3 months (2-3 billing period script). So about 6 months went by and about 4 phone calls and we got one ticket fully refunded and a promise again that the other would be in the next 2-3 billing periods (3 months) well its May (2006) again and we booked that flight in december of 2004 still the second ticket has not been refunded. They then gave us a cupon for $100 off our next endever however, while waiting patiently for them to send us our refund we left it on our credit card and well when you subtract $60+ in intrest charges from $100 you didn't really get comped. but any way this saturday we planed on using this compansation and I found the perfect place $94, taxed $106 and some odd cents's so I try and use this stupid compansation and it did not take, turns out your rooms BASE PRICE has to be $1 more than your coupon before tax. So I call and see if they can reduce my compansation by $2 and I would just take the only other room that Expedia offered for this particular hotel, that was $99 slightly more than what I needed I mean it slept 4 ( I just wanted an room for 2 $94) and they said they cannot lower my compansation. So in closing, you inconvenience me then you lie to me then you compansate me and inconvenience me by not reducing my compansation by $2 to Accommodate me.