Cingular Wireless Complaint - Dropped Calls/Crossed Lines/Late Voice Mail Mess./Billing etc.
SAN DIEGO, CALIFORNIA -- I've had Sprint, Virgin Mobile & currently with Cingular. Both Sprint & Cingular a waste of money. I had no problems with Virgin Mobile.
I, too, have MANY complaints with Cingular, and I find their business practices repulsive and as a consumer, it's just plain BAD business.
Did any of you bother to read the Cingular Wireless Corporate Statement?
YOU tell people to read the fine print, well why not read the company's posted Values? According to that see below:
Customers: We value our customers and treat them with respect, providing friendly, courteous, knowledgeable and prompt service at all touch points. We seek and are driven by our customers' feedback.
Integrity: We operate with unyielding integrity, obeying all laws and adhering to a stringent code of business conduct. We will not tolerate unethical business conduct by our team members.
Performance: We continually raise our performance to exceed customer and shareholder expectations. We strive to be the best wireless company in the world.
Teamwork: We partner with one another—respecting new viewpoints, building trust, enhancing communications, and sharing best practices to deliver world-class products and services.
People: We value our team members and treat them with respect, providing an environment where diverse individuals can develop and are expected to perform to their full potential.
This HAS NOT BEEN MY EXPERIENCE!
For months, I've been dealing with several dropped calls a week, crossed lines (I'd be on the phone & in middle of a conversation- an Indian person will be heard talking), and most all my voice messages dates back few months. I even had a very important message, only now I get the message! TWO months later!
I have been to my local Cingular shop and confronted a sales person there about my problems and they simply played dumb. Left angry, went back the next day only to be told to call an 800 number and asked to switch blue & orange lines. There has been SOME improvement. But not much!
My husband and I share the family plan. $39.99 for one phone and $9.99 for the other. We don't download ringtones or games or graphics. We only call each other. We don't use the 411. Yet our phone bill comes out being $150 a month.
We did our homework, asked several questions, yet that got us nowhere.
I don't get it.
Our contract ends shortly this year. I can not wait to break free. It's been nothing but problems, and a dent in our wallet! If anyone can tell us what to expect when the contract runs out. I would greatly appreciate it!
In short. AVOID Cingular!