General Electric Company Complaint - Dissatisfied Customer
HAMILTON, OKLAHOMA -- We own a GE Profile Double Convection oven and starting about 2 months ago we began getting an F7 error on our control panel. We read in the "troubleshooting" portion of our manual and were instructed to turn off the breaker for a short time and turn it back on. This fixed the problem for about 3 days. We continued to do the same thing for several weeks and now the oven won't work at all. We contacted GE 1 month ago and couldn't get a service man to our house for 2 weeks because they were so backed up. The service man came to our house (after being instructed to call our cell phone first) and no one was home so we were left a note to reschedule which we did, the soonest appt. was 1 week later which was today. The service man came to the house and immediately knew what the problem was but said this never happens in this style of oven therefore he didn't have the part readily available and won't be in until next Thursday and will cost $240.00 to repair. I have now been without a properly working oven for 2 months and have a house full coming for Mother's Day! GE was more worried about how we would be paying (cash, check or charge) when we made the service call and not as concerned about the problem at hand. I'm not impressed!