Nextel Complaint - Contract that binds ONLY the customer
Nextel is overpriced and unable to provide reliable service. They have failed to provide service, and then wanted me to pay for their inability to function! I started having serious problems with the signal... dropped calls, hanging up and powering off, wouldn’t register I even got calls… it was terrible! I thought it was a problem with the actual phone, which was pretty old, so I bought a new one. This phone had the same problems! It powered off and on, dropped calls, wouldn’t answer calls, wouldn’t register calls… but it was worse because now my voicemail would complete half the message and then hang up without allowing people to leave a message! I’ve had the phone for four months have been unable to use it with any amount of reliability. And I’m paying an enormous amount of money both for the overpriced phone (boy did I feel stupid when I found out that other companies give this phone away free and I paid $150 for it) and the service ($80 for service that I don’t get).
When I tried to work it out with Nextel, their only solutions were to give the phone to someone else (because someone else would buy a phone plan that doesn’t work?), transfer to Sprint (I didn’t sign with Sprint… why should I be forced to have a plan with them now? Don’t I get a choice?) or to pay $200 to have it disconnected (so I have to pay Nextel sort of as a little thank you money for failing to service me at all). None of these are acceptable, but Nextel service was unfriendly and uninterested.
Worse still, when I tried the option to switch to Sprint, they were going to charge me an activation fee, slap me with a 2 year contract, and I’d have to get a whole new phone! I talked to 3 people from Sprint and 3 people from Nextel. None of them said the same things twice… even within the same company! They have no idea what they are talking about and they don’t even care!
Nextel is obviously not very interested in providing customer service or a product that is worth anything. They slap you with that 2 year contract that apparently ONLY binds the customer NOT Nextel and then take you for everything that you are worth.
Now I’ve got an overpriced cell phone that I’m still paying a monthly bill of $80 and the phone is just going to sit in a drawer for the next few months until I am able to pay the disconnect fee. The whole thing just seems like someone’s cruel joke!