USAA Compliment - USAA & GEICO tip of the hat
I just saved 35% on my auto insurance by switching from Geico to USAA. Geico and I had a ten year relationship. I sent them checks and they sent me insurance verification cards and that was the extent of our relationship. There was modest premium increases along the way but that much sums up our relationship.
I have my home owners insurance with USAA and no problems. I had a fire five years ago and they provided excellent claim service, actually couldn’t be happier. I’m not sure why it never dawned on me to get a USAA quote for auto insurance but I’m usually a status quo sort, if it’s not broke don’t fix it.
I received the USAA quote and bought the policy totally online at the USAA website. The online experience was simple, logical and straightforward and took about fifteen minutes. I accepted the quote and funded the policy and within 12 hours all policy documents were available online as a PDF download.
I called Geico to cancel my policy. The representative was polite, helpful and courteous. He did his best to match the USAA quote but was unable and concluded the exchange with, “The door’s not closed and if it doesn’t work out with USAA we would love to have your business again”. Classy – “We can still be friends”
Overall this entire experience earns an ‘A+’ for both Geico and USAA.