Department Store Complaint -

Review by wxy@295.com.cn on 2001-12-07
I brout the travel bag and whien the zip broke, I exchanged it for another one. A week later, the zep broke again -very inconveniently because I was on holiday. The shop assistant was unhelpful when you returned to the store and would not replace the bag or fefund my money. She blamed me,saying I had packed the bag too full.

To help keep me as a potential future customer, I would like the following:

Writing a letter of complaint to the Manager of department store

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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