WorldRes.com Complaint - Don't rely on WorldRes reservations
I recently made a booking through WorldRes for a hotel in Cologne (during the World Cup). When I got in touch with the hotel to enquire about parking, I received a rude reply telling me that they had no record of the reservation, would not honour it, and did not care about WorldRes (as they put it). Having been informed of this, WorldRes says all they are prepared to do is cancel the reservation. They are not willing to pursue the matter on my behalf with the hotel or find me another hotel at the same cost (even though I gave up other accommodation in reliance upon their confirmation). Based on this experience, others should be warned that a booking through WorldRes is no guarantee of accommodation, and that the company does not stand behind its reservations. I suppose I should be grateful that I found this out ahead of time, rather than on the day of arrival.