Bank of America Complaint - They lost TWO deposits!
CHICAGO, ILLINOIS -- Hi there, my name is Susanna *****. We have a nightmare to relate about Bank Of America deposits being "lost".
It all started about a month ago when I decided to sign my $2500 loan check out to my husband's bank account. We deposited the money in the ATM and thought nothing more of it. We had done this same transaction dozens of times with no problem.
Then came the note in his account that, "Payee not on account". Thinking that it was a simple mistake, we went to the bank branch to work it out. There, we found out that they claimed to have already mailed the check back. Only they didn't know if they had mailed it back to us, or to the issuer. So we had to wait to recieve the check, which wasn't going to be easy to stop or to reissue.
The check never arrived at either destination. Fortunately, we had contacted the issuer, paid the stop-payment fee, and paid to be reissued the check. (not to mention paying on a bounced money transfer to India!) They asked us to mail them the cancelled check should we ever recieve it. We never did.
So we changed the account to reflect my name as well as my husband's. We were assured that this could never happen again.
Three weeks later I deposited my daughter's Social Security check. It was to be paid in my name. I was clearly the payee. So I signed the check, and deposited it in the ATM.
Four days after that, we again recieved the same note, "payee not on account". Hoping to God that they didn't send this check out, I called the bank, only to recieve a callous note that my name on the account had been erroneously put as "Susanna *****-*****" instead of "Susanna ***** *****", and that screwup meant that the check in the name of Susanna ***** was rejected. Ok, so the check would again be sent to us, and we woudl simply re-deposit it, right?
WRONG. Not only did the check never arrive, but according to Social Security, it had been cashed in another state outside Illinois. The bank refused to take responsibility, and white SS will issue another check, I don't know what I will do about the one which was cashed. I did, after all, sign it! Thinking that it was going to be deposited into OUR account, I never thought that the Bank of America would LOSE it and that someone, possibly an employee of that same bank (after all, if it had been "lost in the mail", wouldn't it have been cashed here in IL??) might actually steal the deposit outright.
After speaking numerous times with officials at the office of the CEO of Bank of America, we have still never recieved any satisfaction. Nobody is admitting to any wrongdoing, and I may have to pay that money back to social security. I am really upset about this, as it is the second time in less than 30 days that it has happened. Obviously, something bad is going on at Bank Of America!
The contact information is this:
I first talked to the manager at Bank of America IL1-111-01-01
963 W Belmont Ave
Chicago, IL 60657
Then after getting a pretty snotty response, I called:
Jan (pronounced "yan") Montero at CEO of BOA
Then spoke to Leilani Southern, same CEO of BOA at
Jan reimbursed us for the many fees we encountered after the $2500 fiasco. But he refuses to acknowlege BOA's fault in losing and/or stealing our social security check.
Leilani Southern was very obliging, and she said she would get back to me. She never did.
And that's where things stand. The scary part is that I wonder how many other customers have lost deposits to BOA?
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