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Dish Network Complaint - Service Termination/Equipment Return
Complaint
Oooh Dish Network gets mad when you cancel their service. Well guess what guys? Don't tell me on three separate occasions I can get something, then after you install tell me I don't get it. I cancelled this awful service after only two hours. TWO HOURS! Let the nightmare begin. I was informed by the gentleman who was oh so sweet until I stood firm in my decision to cancel my service that I had 15 days to return the equipment or be charged for it on the credit card I provided to pay my installation fee. Hmm okay. Since he said they'd send out boxes for the equipment to be returned that I should receive in a few days, I didn't think much of it. What about the equipment on the roof you ask? Dish Network doesn't pick up their equipment so I can either climb up there or hire someone to remove it. Fast forward 6 days (no boxes) I receive a missed call from Dish Network. I call the number back and the representative doesn't know why I was called. Okay. I suggest that maybe someone was calling to see if I'd received the boxes to return the equipment. The representative says that is why I was called, that the boxes were sent out the day I cancelled and that I should receive them 7-10 days after the ship date. That's odd because that doesn't leave me much time to return the equipment. Fast forward one day (one week after cancellation) I receive a call from their account specialist who tried to get me to return to Dish Network by saying their customer service was superior to my cable company. After arguing with this guy, who was incredibly rude after I didn't budge (sound familiar?), I again try to confirm that my boxes have been sent. Guess what? There is nothing in the system that says boxes have been shipped. Hey, guess what again? The boxes are a courtesy, Dish Network doesn't have to provide boxes, and I have to return the equipment one way or another or be charged according to this specialist. Nice. Guess what one more time. I live in California. The address to send payments is in California. The address to send the equipment back? Colorado. Of course. So now I have to pay my hard earned money to send this crap back to the worst company I've ever dealt with AND pay for insurance AND pay to get it there in 4 days or be charged. I'm not even sure I won't be charged after reading all of these complaints!
Dish Network: I learned about your tactics the hard way. You purposely don't send return shipping labels/packaging and/or send it out too late for the customer to get it back to you in time not to be charged. Then you charge their cards and send them through endless loops to get charges reversed hoping they'll give up. If there were some way to go about filing some sort of lawsuit against you for being a shady, disgusting company, I would. I hope to be done with you once I ship this equipment off. I can only imagine what people who had your service longer than the two hours I did have to go through. You make me want to bow down and kiss the feet of my Comcast service.
To anyone who has to deal with this same issue of returning equipment, think how they do. Be sure to include your name, account information, etc. in every box you send them. Insure your package, get a signature for confirmation of delivery/receipt and remember to protect the contents with shipping bubbles or those annoying pieces of foam whose name escapes me. You don't want them saying they received equipment but didn't know who it belonged to, that the package never reached them, or that it was damaged during shipping. Can't you just see that happening?
To anyone who is thinking of switching to Dish Network, think again. It's one thing for a company to have complaints about breaks in service due to the satellite but this company has complaints in the worst possible departments! They have awful customer service representatives, take your money, and hassle you on reversal charges. Take the hints and stay away.
Dish Network: I learned about your tactics the hard way. You purposely don't send return shipping labels/packaging and/or send it out too late for the customer to get it back to you in time not to be charged. Then you charge their cards and send them through endless loops to get charges reversed hoping they'll give up. If there were some way to go about filing some sort of lawsuit against you for being a shady, disgusting company, I would. I hope to be done with you once I ship this equipment off. I can only imagine what people who had your service longer than the two hours I did have to go through. You make me want to bow down and kiss the feet of my Comcast service.
To anyone who has to deal with this same issue of returning equipment, think how they do. Be sure to include your name, account information, etc. in every box you send them. Insure your package, get a signature for confirmation of delivery/receipt and remember to protect the contents with shipping bubbles or those annoying pieces of foam whose name escapes me. You don't want them saying they received equipment but didn't know who it belonged to, that the package never reached them, or that it was damaged during shipping. Can't you just see that happening?
To anyone who is thinking of switching to Dish Network, think again. It's one thing for a company to have complaints about breaks in service due to the satellite but this company has complaints in the worst possible departments! They have awful customer service representatives, take your money, and hassle you on reversal charges. Take the hints and stay away.
Comments:
Posted by Mrs Manischewitz on 2006-05-15:
How was the reception/quality using the Dish Network?
Posted by epeoples on 2006-07-16:
Totally agree. I admit I had some other bills I had to address so my Dish account fell behind. I called them to tell them that I understand why I was disconnected but that i still wanted the service by setting a date to pay them off. They told me they could do nothing for me and that collection procedings are automated and cannot be stopped.
I received boxes in the mail to return my equipment with a notification that said I had 15 days to return it. Again I called and expressed my desire to keep the service by paying the account off on a certain date. They told me there was nothing they could do. Then they just took money from my account, $60 this time. I couldn't understand this because it had only been a week since I received their notification. I called a rep who told me that it's all automated no man knows the hour of these actions. So I said forget it. I'll return the equipment now. I no longer want anything to do with Dish Network.
I asked if a rep could come out and pick the equipment up and they said no. I asked if I could take it in personally to one of their local retailers and they said no. I would have to climb on my roof and retrieve their receiver and mail it with the turner boxes and remotes myself. It was the only way, I was told. I informed the rep that I would box their equipment up and send it back the next morning, which I did.
Two days later more than $400 vanishes from my account. They have now made my mortgage check bounce. I call them with the tracking information for my package and they tell me this means nothing until they say they received the equipment. My money will not be refunded to me until they confirm that they've received the equipment. I will not be reimbursed for overdraft or late fees caused by their actions.
STAY AWAY FROM THIS COMPANY. Once they have a hold of your credit card or your checking account they will not let go.
I received boxes in the mail to return my equipment with a notification that said I had 15 days to return it. Again I called and expressed my desire to keep the service by paying the account off on a certain date. They told me there was nothing they could do. Then they just took money from my account, $60 this time. I couldn't understand this because it had only been a week since I received their notification. I called a rep who told me that it's all automated no man knows the hour of these actions. So I said forget it. I'll return the equipment now. I no longer want anything to do with Dish Network.
I asked if a rep could come out and pick the equipment up and they said no. I asked if I could take it in personally to one of their local retailers and they said no. I would have to climb on my roof and retrieve their receiver and mail it with the turner boxes and remotes myself. It was the only way, I was told. I informed the rep that I would box their equipment up and send it back the next morning, which I did.
Two days later more than $400 vanishes from my account. They have now made my mortgage check bounce. I call them with the tracking information for my package and they tell me this means nothing until they say they received the equipment. My money will not be refunded to me until they confirm that they've received the equipment. I will not be reimbursed for overdraft or late fees caused by their actions.
STAY AWAY FROM THIS COMPANY. Once they have a hold of your credit card or your checking account they will not let go.
Posted by fromReno on 2008-06-02:
I am from Reno, and I am having the same problems. "Wait for the box" then no box appears. I have to pay to return with my own money, now the month is almost up because they told me to wait - so not only do I have to return, but I have to express! I picked up the equipment locally, but I cannot return it locally. I am so mad I am going to put in a complaint with the better business bureau and I suggest you all do the same.
Posted by froggy12 on 2011-03-04:
We have been with Dish Network for about 5 years now in two different cities and I have nothing but good things to say about them. I just cancelled last week and switched to DirecTV because my boyfriend is a SF Giants fan and wanted MLB network and some Bay Area channels. The thing is, if you read reviews for any of these companies, you always see the same complaints. DirecTV is no different. You call as a new subscriber and they treat you like royalty but after they get you and you try to call for customer service, they then try anything they can not to talk to you anymore. I think Dish has done a lot lately to improve their customer service. They sent me a box w/in 5 days to send all my equipment back and told me I had 30 days. Got the box today and I can take it to either a UPS store or USPS, which is super convenient. They tell you exactly what you need to send back and provide all the packing materials, etc. We definitely would have stayed with Dish if they had the channels we wanted. I personally like their DVR better having used DirecTV now for a week.
Posted by anony on 2011-06-27:
I also encountered lot of problem in Dish. They are the worst company to deal with and they will charge tremendous amount of fee in de-installation. Moreover, returning equipments back to them is hassle as you have to track until you get next bill.
Posted by kinthenorthwest on 2011-07-03:
I agree with you they are horrid if you cancel.
I have been with them for over 5 years now butr had to cancel.
They have been stalking me on the phone...Over 1/2 a dozen hangups ...
I have been with them for over 5 years now butr had to cancel.
They have been stalking me on the phone...Over 1/2 a dozen hangups ...
Posted by mark mahoney on 2011-11-06:
big problems. my contract has been up over a year. they raised the price and when i switched to direct they tell me it will cost me 15 bucks to send back their equip.i also have always paid a 5 dollar a mo. for the service plan that is supposed to also cover shipping.i read the entire book and contract at least 20 times and could not find anything that says i should have to pay this.i just cancelled dish today,and they got me so upset .the worst i have ever seen.i told them i will pay the couple of days they think i owe them but as rar as the 15 bucks ,i would spend a thousand to fight them instead of 15 for their equip. if it was mine i would pay if i wanted it back.DISH NETWORK SUCKS . i dont usually take time to carefully look at bills,but i dragged 4 yrs. of dish bills out today ,and found they have screwed me several times.who can i talk to, or write to about this.glad i switched,direct has twice the channels,and much better pic.plus about 5 bucks cheaper
Posted by gt on 2011-12-09:
You're preaching to the choir. It seems that everybody has been having trouble with this service provider, me included. I purchased their Dish Projection Tv with their HD receiver. Their logo burned an image into the screen, and they would not assume any responsibility for it. Later, they realized they had a problem and started to use "screen saving" programs to eliminate the problem. But too bad for all the consumers that suffered the image burns. Also that sold an HD "off the air" receiver with the deal, but once you discontinued their service and went to strictly "off air antennae reception", their receiver "software" would not let you use the receiver, unless you were still connected to their satellite dish!! Well, "Mene, Mene Tekel", their days are numbered, what with all of the video streaming and other free programming being presented over the internet. The competetion is high now, and we don't have to rely on their "birds" in the sky any longer. And they have not been working too well anyway with the "solar flare" activities. Dish is feeling the pressure and will be "acting out" even more now. Stay away from them and turn to the internet for your viewing enjoyment. It is getting to be a real competetive video entertainment market out there, and advertisers are going to be offering a lot of new "free programming", or other purchased entertainment at a greatly reduced rate over the internet. To Dish Network...."What goes around eventually comes around....and I don't feel a bit sorry for you"
Posted by j magee on 2012-03-29:
I recently switched from DISH to Verizon Fios which is more reliable and less expensive. Also a much better signal. I went through the same routine about boxing up and returning their equipment including dragging out an 8 foot ladder to retreive their $20 lnb.I'll be taking their stuff to UPS today to ship back, It should be interesting what happens next. Fortunately I took pics of all their gear in the box so there is no back and forth about missing stuff. But fortunately I'm friends with 2 very good and aggressive attys in Fl. Good bye dish and good riddance.
Posted by Donna on 2012-06-25:
Seems like a lot of us in FL are getting ripped by Dish TV/I called eight on your side/Tampa,FL Channel 8 news for some advice. This the worst finacal rip off contract I have ever gotten involved with. I was happy with Bright House Cable,but my husband seen the add for $29.99 a mo. deal and here he went on the PC signed up for auto payment. Two year contract,one fustrating go around. He died now March 24,2012. I just now got the boxes for equipment return. Thank havens his auto pay was done with his back card only so the bank stopped his card right away. Even with the return information,not any photo looks like my stuff,except the reciever. With storm Debby,I had to wait now to get things done. I had to go online to even know where to get that dumb thing off the sat.(thank havens mine is on the lawn),but Storm Debby'. down pours not a help.Now I am still confussed about the darn switch,I have no idea where it is and photo on the paper they sent me doesn't help. Wished I had paid more attention to the installer setting things up. Age 64 no one to help me move a big heavy TV,I am ready to pay bright house cable guy to come help me-this is the last time I will ever deal with dish TV unless it is in a court room to shut them down. Nice to know I am not alone,but mad to know once they get your credit info or debit bank auto payments,they treat so many people this bad and are getting payments wheather you like or even get your service to work. All my poor ill husband wanted to do was watch tv at a reasonable price,cause we are on his retirement only. For now I am with no TV for a month now,didn't even know storm Debby had been named,cause my PC got line problems due to the weather and I couldn't get online. My radio keep loosing its signals,static would take over. Soon as I get the money-I am getting a hand crank weather radio. I need to find some PC music to chill out now.
Posted by Joe on 2012-11-05:
1.5 hr. wait time for customer service. $430 early termination fee after 2 days of service (signal stopped working). $200 for the receiver because it took over a month to get the box AFTER the deadline. "Executive" resolution "Supervisor" could barely understand english. Never thought something so harmless would turn into such a disaster. I should have checked reviews before because it seems like this happens to everybody. You would think there would be laws to protect consumers from these unfair practices. Hope they build their reputation back before everyone switches to Comcast. But I'm sure they are already aware.. Oh well you live and you learn.
Posted by Allz on 2013-04-09:
I'm moving to apartments that do not allow satellite. Have had 2 year Dish contract for 5 months, called them to cancel, they were going to take the early termination fee of $350 right out of the account I gave them when I signed up! I feel like an idiot for not reading the fine print, I've always had cable and if I had to terminate because of a move there was no huge fee so I was unaware of this practice. I CANNOT afford to have that much come out of my account right now! My solution was to just keep the service even though I cannot use it, and reducing service to the bare minimum which is $36/month, will terminate later when I can afford to. If I had it to do over I would NEVER sign their damn contract, in fact I wouldn't even use them if there were ANY alternative!!!
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