Middle Georgia Cox communications Complaint - Charged for "damage to converter box"
WARNER ROBINS, GEORGIA -- For over 27 years, I have been a "loyal" customer of Middle Georgia Cox Communication. Recently, I decided to switch to DirectTV (because they are offering more channels for less money). When I returned the three digital converter boxes, I was asked why I terminated the service. I told the technician that I was going to another provider (I guess that was my mistake). A couple of days later, I received a bill in the mail for $240.00, for damage to a converter box that was issued to me in 2004. Now, I don’t know what they do with their boxes, but most people (including myself), don’t bother the converter boxes after it has been installed. I feel that Cox Communication billed me because I switched to DirectTV. I never dreamed that I would be penalized for telling the truth (about switching to another company). I made an appointment with Cox’s representative to “see” the damage they are talking about. I feel that Cox Communications has had a monopoly on cable television for decades, now that is has some competition they have opted to play ’dirty’. I know that I am just a small consumer, and I don’t have the “lawyers” and big pockets that they have, but I will voice my opinion and let people know how they will be treated when/if they discontinue their services with this cable company.