Bob's Discount Furniture Informative - Third Strike, You're OUT
LISBON FALLS, MAINE -- We ordered a coffee table and two end tables from Bob's Discount in South Portland, ME. My wife took a day off work to await delivery (in three weeks) and when it arrived it was the wrong color. Strike one. They left the furniture at the house and arranged an exchange in a week. My wife took another day off work and when it arrived it was the exact same WRONG color...Strike TWO. Next exchange was in about 10 days, my wife took another day off work...guess what...SAME color as before. Strike THREE. Instead of taking the original WRONG furniture back with them so we could get a refund, they said we would have to arrange another pick up date...costing my wife another day away from work.
Their solution? Bring the furniture back to the warehouse ourselves. That is a 72 mile round trip for us.
I called Customer Service and they generously gave me a $50.00 gift certificate “as an apology” along with the refund. They said that I could leave the furniture on my covered porch with a note telling them where it is; they will pick it up in two weeks. AFTER that, I have to call the store where I purchased the furniture and confirm it has been picked up before I will finally get credit for my return. And THEN I can go shopping for furniture again.
But it will NOT be at Bob’s. The $50.00 gift certificate? I haven’t decided whether I want to give it to someone else so they can experience the “Power of Bob” or just zip it thru the shredder.
Customer Service is NOT one of Bob’s strong suits.