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Amerigas Informative - Customer Service STINKS!!!!! - Customer Service
LEWISTON, MAINE -- Amerigas out of Lewiston Maine has rude office people who never return a phone call! I have been trying for six months to ascertain whether a delivery slip dropped here was actually gas delivered here. The same tank had been filled just a week and a half earlier. When I called and stated I had a question on an invoice, I was told "I will have to look up your account and call you back" in a rude voice and no one ever called me back. I have since called several times, contacted the home office via their email contact page and also have written several letters disputing the delivery made that day. I have not received one phone call or one letter back until last week, May 9 when a representative from Amerigas in PA called me and asked me if I could make a payment on my past due account!!!! I was livid. I told them I would love to IF I had a Past Due account!! I told the story to that person, who assured me the local office would contact me. For once the office did call me and assured me they would take care of this and call me right back. That was last Tuesday. In the meantime, I received a collection notice on invoices I have paid - and I have the cancelled checks proving I paid them! The Amerigas representative from this office contacted my husband on his cell phone rather than calling the office of our company where I am the Co owner and the bookkeeper and I am the one that knows about the charges! Not even the manager will return a call from this office! When I contacted the collection company I was hung up on three times after their reps talked over me and would not listen to my question! I have never encountered such rude representatives in my life. I don't know how Amerigas has any customers at all! I am in business for myself and also my husband and I own a business and we would not have any customers if we treated them the way we have been treated! I am cancelling my account with them and moving on to another gas company which has a much better rate also! (another thing amerigas does is jack up the rates sky high because their bookkeeping is so inaccurate they think you have not paid your bills!) They also have inaccurate info on their delivery tickets - they have delivered to a "temporary tank" here for several months, even though thru their own invoicing, they state they picked up the temporary tank UNUSED in December! I think someone ought to look into the way they do business. Propane is a regulated substance and most propane companies know where the tanks they deliver to are!
If you are investigating this company to purchase propane - I say run the other way. There is nothing worse than rude and shoddy customer service. I think it is worth paying more for good customer service, but in Amerigas' case, we are paying more for HORRIBLE customer service!!!!
If you are investigating this company to purchase propane - I say run the other way. There is nothing worse than rude and shoddy customer service. I think it is worth paying more for good customer service, but in Amerigas' case, we are paying more for HORRIBLE customer service!!!!
Comments:
Posted by Doc J on 2006-05-16:
Are propane sales in your state regulated by a public utilities commission? If they call you and are rude, hang up. You're not obligated to discuss the matter with rude people. If you are being badgered by collectors over this issue and you sincerely believe you do not owe the debt. Write to the collections department or company and specifically demand they no longer call regarding this account. Under the Fair Credit Reporting Act, they must then either leave you alone or file a suit against you. Most scummy companies scurry back into their dusty corner when a consumer knows his/her rights. If you can, pursue getting it cleared up rather than just changing companies. It'll help some other poor sod from getting into a similar mess. Hope this helps and good luck!!
Posted by amerigassucksballs on 2006-11-28:
Over the past year I have paid for Amerigas "Service". I have called for a refill, I think, five times which they state 5-10 biz days. On each of the requests, we have had to call 12+ biz days to check on the refill date. Each time, they have no record of our initial call. Three of the times, no record of the second call and complaint. When passed up the ladder, they immediately put you on hold and forward your call w/o telling them about your issue. So, each time you have to completely start over explaining and waiting for record lookups. When asked to speak to a manager, they did not know his/her name. We are changing our service as soon as our contract is over. NEVER has ANY compensation been offered for the complete incompetence of their managers or employees. The reason no one conserves using gas is because of poor service such as this. ORLANDO, FL
Posted by RT111 on 2008-09-08:
I've used Amerigas for the past few years. Thankfully, I'm dumping them soon. They have been the worst company to work with. Rude on the phone. Extremely delayed service calls.
Three weeks ago to the day I called for a service they said would take 2-3 weeks. Still hasn't happened. So I called back today and they admitted I called 3 weeks ago and reiterated the service takes 2-3 weeks. So they gave me a date today for my service. It will be 4 weeks from now! 7 weeks from my original call.
Awful, awful company! Stay away!
Three weeks ago to the day I called for a service they said would take 2-3 weeks. Still hasn't happened. So I called back today and they admitted I called 3 weeks ago and reiterated the service takes 2-3 weeks. So they gave me a date today for my service. It will be 4 weeks from now! 7 weeks from my original call.
Awful, awful company! Stay away!
Posted by K Thurlow on 2013-03-29:
Amerigas in Lewiston, ME, has a sleazy way of doing business, and they are RUDE! The office manager was better than the initial CSR, Kim, but overall, my experience has been less than desirable. I bought a house, and the propane was supposed to come w it. They are saying they refunded the previous owner...funny thing is previous owner is saying no, actually they didnt. So basically they are trying to get paid for propane twice!! This can't be OK! I will call BBB, and maybe the local tv station to expose them. Hopefully I can get out of the contract, now that they have broken my trust, I dont want to give them one more penny. PS I moved into my house over 9 months ago, and they JUST decided I owe them this money??! WOW.
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