Amerigas Informative - Customer Service STINKS!!!!! - Customer Service
LEWISTON, MAINE -- Amerigas out of Lewiston Maine has rude office people who never return a phone call! I have been trying for six months to ascertain whether a delivery slip dropped here was actually gas delivered here. The same tank had been filled just a week and a half earlier. When I called and stated I had a question on an invoice, I was told "I will have to look up your account and call you back" in a rude voice and no one ever called me back. I have since called several times, contacted the home office via their email contact page and also have written several letters disputing the delivery made that day. I have not received one phone call or one letter back until last week, May 9 when a representative from Amerigas in PA called me and asked me if I could make a payment on my past due account!!!! I was livid. I told them I would love to IF I had a Past Due account!! I told the story to that person, who assured me the local office would contact me. For once the office did call me and assured me they would take care of this and call me right back. That was last Tuesday. In the meantime, I received a collection notice on invoices I have paid - and I have the cancelled checks proving I paid them! The Amerigas representative from this office contacted my husband on his cell phone rather than calling the office of our company where I am the Co owner and the bookkeeper and I am the one that knows about the charges! Not even the manager will return a call from this office! When I contacted the collection company I was hung up on three times after their reps talked over me and would not listen to my question! I have never encountered such rude representatives in my life. I don't know how Amerigas has any customers at all! I am in business for myself and also my husband and I own a business and we would not have any customers if we treated them the way we have been treated! I am cancelling my account with them and moving on to another gas company which has a much better rate also! (another thing amerigas does is jack up the rates sky high because their bookkeeping is so inaccurate they think you have not paid your bills!) They also have inaccurate info on their delivery tickets - they have delivered to a "temporary tank" here for several months, even though thru their own invoicing, they state they picked up the temporary tank UNUSED in December! I think someone ought to look into the way they do business. Propane is a regulated substance and most propane companies know where the tanks they deliver to are!
If you are investigating this company to purchase propane - I say run the other way. There is nothing worse than rude and shoddy customer service. I think it is worth paying more for good customer service, but in Amerigas' case, we are paying more for HORRIBLE customer service!!!!
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