Ashley Furniture Complaint - Pitiful service
In January of 2006, I purchased a bedroom suite from Ashleys.When it was delivered in March, the gentlemen set it up and asked me if everything was ok. Stupidly, without looking, I said yes and they left. Before they got in the truck I went to the bedroom to look at the furniture and I noticed that one of the post was shaky. When I looked at the base of the post, a piece had been broken off and some one had tried to cover it up with what looked like, brown paint. When I saw it, I immediately ran to the door to stop the truck but they were going around the corner. I then called customer service to see if they could stop the truck before it got any further. They said that they could not be reached but they took my complaint and said that someone would be out to look at the damaged merchandise.
Well, around March, after several calls and prompts,a gentleman did come. He looked at the furniture and assured me that in four weeks, I would have a replacement and that he would come and make sure that it was installed. Needless to say, the part has not been repaired and it is almost June. Terrible, terrible servive.I wouldn't recommend them to anyone.