Pet Paradise - Marlboro (Englishtown), NJ Complaint - PET PARADISE NEEDS TO BE SHUT DOWN
ENGLISHTOWN, NEW JERSEY -- Back in January I made the mistake of going to a pet store to purchase my dogs. I purchased two dogs from PET PARADISE. When I asked the price of the dogs I almost fell over but I was assured by the saleswoman Dayna Dodd that I was paying for quality. If my dogs were sick in any way I would be fully reimbursed until they were better up to twice the price of the dogs.I was also informed that the dogs were just checked, the day before, by thier own vet and found to be fit and healthy. I don't mind paying a little extra for peace of mind and this warranty sounded great.
I brought the dogs to my vet and found they both had Giardia (a parasite) one of them had a skin infection and, believe it or not, had already had a surgery to repair a hernia!!! My vet told me that my dog was unbreedable because this was a genetic defect. I checked her medical papers and didn't see any sign of this operation on them. How did thier vet miss ALL of these problems unless they were never checked.
I called Dayna Dodd when I returned home and was assured again that ALL medical bills would be covered. When I asked her about the surgery she said I should talk to Dayna the owner.
After two months of vet visits and hundreds of dollars later the dogs were finally healthy. I submitted my vet bills, attached my agreement and sent them to Pet Guardian (Pet Paradise's insurance company). Several weeks later I received two checks equalling about $130 and a list of procedures and tests and medications that weren't covered because they were "preventative".
I could not understand how antibiotics and wormers prescribed to cure my dog of afflictions that it came home with could be described as preventative. They best part was that they covered the meds on one dog but not the same exact meds for the other one.
I called Pet Paradise and this time got the owner Dayna on the phone. Let me tell you she doesn't like it when people call with a problem, she gets nasty. I told her that the bills I submtted weren't being apid by her insurance carrier. I told her that I called the insurance carrier twice directly and never received a return call. What's going on? In a huff she said that she'll call them and hung up on me. I never gave her any information except that I wasn't paid. How she can call an insurance company without a claim number sounds a little fishy. Anyway she calls me back and tells me that they will pay for the meds but not the office visit or the initial tests, or the anibiotic for the skin infection. I told her that that made no sense. Now she got really nasty and started yelling at me that I should have taken the dogs to her vet and I wouldn't have had these problems. I informed her that if her vet had actually examined the dogs and treated them that I wouldn't have had to nurse them back to health, not to mention the fact that he hadn't noticed the 2 inch incision on her abdomen. She told me I should get a lawyer thinking I would back down. I told her I would and two weeks later miraculously a check arrived at my house for the balance of the bills.
This shop needs to be inspected, thier records searched and the dogs examined by an independent vet. No one should have to go through what I went through. As a consumer, I should get what I pay for, whether it be a dog, a car, or a cup of coffee. As a human being, what these dogs are being subject to is criminal. DO NOT BUY FROM PET PARADISE.