As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I went to Meineke to have my brakes fixed as it was making a lot of noises as I press on the brakes. It took them 4 times to fix it and it still makes a lot of noises. The first time, it took them 3 hours to fix it because they didn't have the front brake pads and later said the pads are being delivered around the corner. The 2nd and 3rd time they kept reshaving the front rotors. The 4th time they decided it was the rear brakes and did the work without asking my authorization. I didn't really care at the time because it was the 4th time there and as long as the brakes are fixed. Even after the 4th attempt, the brakes still make braking noises louder than the bus. Went to Strauss Auto and had the brakes fixed once, only once and it was done. Meineke so far has charged me $337. Strauss charged me $467 because they had to replace the front rotors and had to reshave the rear rotors. The Strauss bill would have been less if not for the damage in Meineke. I estimate it cause me an additional $250 plus. The unbelievable thing is the Meineke manager said these things take time and keep asking me to go back. He said his own car took 8 tries before it was fixed as I told him I will never go back there. My credit card company gave me credit for the 1st charge and said will refund me the 2nd charge in 2 months.
As a resolution, I would like the following:
review the business practice of this business.
Please contact me if you need more details regarding this incident.