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Eran Industries Complaint - LeafProof Gutter System

Review by Whiz Kid on 2006-05-19
OLD LYME -- Several years ago, I purchased an expensive LeafProof gutter protection system from a company in CT which is now out of business. The installer also provided me with a written guarantee that company service would be provided if the system ever clogged. Recently, one of the downspouts recently clogged and I called Eran Industries, the manufacturer, and spoke with Tom Cota who told me that he would make arrangements with another authorized CT installer to unplog the blockage. After waiting a few days, I emailed Tom and days later I still have not received a response. My complaint is that LeafProof does not work as well as advertised and that the company service ends with the sale. Now I will now have to pay someone to remove the blockage and am very disappointed with the lack of customer response.
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