Radisson Complaint - Car Broken into in Parking lot
CHARLESTON, SOUTH CAROLINA -- In the early morning of April 23, 2006, our car, parked in the parking lot of the Raddison Charleston Airport Hotel in North Charleston, SC, was broken into, ransacked, and looted of an expensive camera.
Only one employee of the hotel, the courtesy van driver, was kind enough to help us. We had to empty our car of all belongings to see what had been taken, put our belongings on the ground to examine them, and then drive the car to a car wash to vacuum out the glass of the smashed window. At no time did any manager inquire as to our discomfort, or to anyone else's, as there were five other cars that suffered the same fate.
When it was time to check out, I told the desk clerk that I felt it would be right for them to offer me my night's stay for free, due to the inconvenience and expense we had incurred. She replied that it was not the hotel's policy to do so.
I asked for the owner's name, Mr. Patel, and started calling him as soon as we arrived home in NY. He has still to return my call. A call to the Raddison corporate office was not returned until I called back. They told me that the hotel was individually owned, and that they (the main office) would not refund any money to me.
Although six cars were broken into and ransacked, during that time no one from the hotel either looked at the security monitor, or called the police to report this crime spree. I was reminded by the company that the hotel had warnings about cars being left "at your own risk," and apparently they feel this is enough to absolve them of responsibility.
If you go to Charleston, it is not safe to stay at this hotel and leave your car in their parking lot. Other cars were broken into just to see if there was anything hidden or in the glove box, etc. -- they had no visible luggage as ours did.
If you have had a poor experience at this hotel or any other, you can also contact the AAA, as it has included this hotel in its guide book. The more complaints they get, the better chance of their dropping the hotel from its book.