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Shuppe's Auto Shoppe Inc. Complaint - Rude and Dishonest - Auto Repair

Review by csteinweg on 2006-05-23
SUN PRAIRIE, WISCONSIN -- I brought a Grandam in on a Friday 05/18/2006 that didn't run, they called Tuesday when it was done. Turned out to be corrosion on the battery cables. But somehow the terminal on the battery was destroyed and they wanted to sell me a new one. The battery was 6 months old, a premium grade Autolite from Checker Auto still under the 2 year replacement plan. The corrosion could have caused heat which could have caused the threads to ripped out of the battery easily as they removed the cable. But they said I brought it in that way. The manager called me a liar several times and didn't listen to me when I tried to explain that I had not mangled the battery terminal. It was totally mauled. I had said on the phone it was fine when I brought it in and that really set him off but I never called anyone there a liar. He hadn't even seen the car until after the mechanic had started work on it. So he had no clue what really happened from Friday 5/18/2006 to Tuesday 05/23/2006. I walked out of there stunned after being called a liar around 6 times.
Comments:3 Replies - Latest reply on 2006-05-26
Posted by Doc J on 2006-05-24:
Did you get your parts back, including the "faulty" battery? If so, take them to another shop for an evaluation...be prepared to pay them for their assessment if the damage could be "heat related" or due to mishandling by the first shop. If your position is found to be reliable, complain to the local BBB and/or your state AG. You might have a valid small claims issue for the cost of damage to your battery.
Posted by rhondam718732 on 2006-05-25:
I know little abut cars but my last battery was $60...is it worth it to go to court?
Posted by Doc J on 2006-05-26:
The poster's potential claim may be significant. New battery, diagnosis by another shop, filing fees. Probably about $250. Best of all, the shop will remember standing in front of a JP or judge and explaining themselves. They may actually improve their behavior...that being the goal. All Best!

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