Comcast Corporation Informative - My DVR SUCKS!
SACRAMENTO, CALIFORNIA -- Man my DVR really sucks! I have had Comcast out to my house three times to replace the unit. It works for a while then it's goes back to the same old crap.
The problem is with the pause, play, fast forward, and rewind. When watching a show, I hit the pause butten to take a break. When I come back to the show and hit the play button everything is fine, but when I go to fast forward through the commercial it zooms straight to the end and if I hit the RW button it zooms straight to the beginning.
The Comcast guy tells me there is a problem with the system heating up. And then he gives me a new unit with the latest revision of software. Of course I loose all the shows I taped but never had a chance to watch.
I must say that when the product works it is the only way to watch TV, I just want a unit that works consistently.