ebay...again Informative - Caveat Emptor
Caveat Emptor, from the Latin, “Let the buyer beware”. The once archaic term meant by definition in law that a buyer should inspect what he is buying as the burden of value was up to them and if defrauded, you should have paid closer attention or studied up better.
In the modern existance, how can anyone be expert on everything that is now available in the marketplace and, certainly, how could they inspect a product over distance. Warrantees guarantees, the provisions of the Uniform Commercial Code and consumer advocacy have, until recently, protected buyers from the unscrupulous sellers in the market place.
Consumer protections are still generally applicable except in the case of Ebay and their equally evil financial half, Paypal. I would suggest from my dealings with these middlemen of malfeasance, perhaps the monikers of Fraud-Bay and Money-Laundry-Pal would better represent their business philosophy.
It should be more than obvious to anyone that has participated with their syndicate of racketeers and “snake oil” peddlers” that “F”bay and “M-L-Pal” willingly and knowingly facilitate, and profit from, deception and fraud while doing little to police or punish those who openly misuse the marketplace they have created.
Having been in the consumer relations business for more than 30 years, I am also appalled at what I have encountered dealing with this duo of disservice. In the vein of “talk to the hand”, EBay’s live un-help is terminated by them at will when they are tired or finished with you without so much as a “goodbye and go to hell”. This while leaving the link is open leaving you to stupidly post messages asking whether anyone is still there. As it happens most of the time and I have a T2 line, I very much doubt it is technical difficulties.
While you can actually talk to a person in the USA at M-L-Pal, doing so can make one appreciate talking to customer service in India or the Philippines used by other companies. The “Pal” staff read from a script that they do not deviate from and are obviously trained to be difficult when there are problems. For example, when I asked the M-L-Pal artificial intelligent, “Steve” to provide me the CEO’s name and address, I was told that person was to busy to deal with mere customers and I could not have a mailing address. Hummm….! I could send an email into the automated reply vortex, however.
Email with the “M-L-Pal” is equally frustrating in the scripted politeness in which they tell you “tough luck and just deal with being screwed”. I did receive an email from someone named Janet from M-L-Pal who actually wrote in between the script to advise me if I was dissatisfied with the customer care I was given, I should report the situation to local law enforcement or go to court. Of course I ran right down to my suburban police department and called the county small claims court to assist me with an out-of –state business transaction because I knew they would jump all over this issue: NOT!
I must nevertheless thank Janet for she did give me an idea of how to address F-bay and M-L Pal and I suggest to all who have taken the time to complain in these types of forums. Contact you State Attorney General’s office and The Federal Trade Commision with the any issues of Fraud or failures you encounter with the despicable duo and their disreputable minions noting that they facilitate crime and misdemeanor across interstate lines and how they dealt or did not deal with your issues. At some point some entity somewhere will take notice and act if enough complaints are received.
I do believe that the majority of sellers on F-bay to be honest in their attempts to provide product and service in a reputable way. But, the F-Bay and M-L-pal network they put into place facilitates, finances and showplaces the disreputable without recourse for the persons that in good faith lays out their ever dwindling disposable incomes to obtain products.
If enough complaints are registered to the above noted entities, perhaps Caveat Emptor could become Caveat Venditor, let the seller and his facilitators beware.