Budget Rent-A-Car Complaint - Contract # 179549 Vancouver Airport Billing Dispute
VANCOUVER INT. AIRPORT -- On Dec. 2nd 2000 I rented a Chevy Blazer from your franchise at Vancouver, BC International Airport. The weather was poor and upon inspection of the vehicle I found no damage to the exterior of the car. About 15 miles out of Vancouver, once the sun had broken through the clouds, I noticed 2 small pressure dings on the front windshield. Feeling that this was not a big deal and the fact that I was already far from the airport I proceeded to my destination. Upon returning the car to the airport the check-in clerk immediately sent the car to claims where I was accused of this damage. I told the gentleman at the desk that there was no way I caused this damage. He replied that it was not a big deal and most likely could be fixed. After filling out a report that I adamently denied doing this damage I went on my way. 3 days ago I receive a call from my credit card company telling me I have billed $325 by Budget Rent-a-Car. I promptly call the Airport Budget Rent-a-Car Ph# 604-668-7163 and am put directly into voice mail. After 2 days I finally get through to the customer relations manager, Jennifer Bojczuk. I explain the situation to her. I felt like I was speaking to a wall. She told me she was perfectly comfortable with this billing and that she had made this decision. There are a number of issues I have with this decision. First, I did not do this. Second, there has been no correspondence with me through mail or phone to get my side of the story. Third, your desk attendant was right in the fact that these so called pressure dings were not a big deal and could have been fixed for much less than $325. Now heres the situation. My credit card company is investigating this as an unauthorized billing. I have been a loyal customer of your company as with my father, who is a National Sales Manager for a large U.S. Corporation, as with my mother, who is an event planner for a major U.S. Corporation. I also have a friend who is a writer for the travel section of the Los Angeles Times. Bottom line is that if this is not rectified in some manner this will end up costing Budget Rent-a-Car a whole lot more than $325. Heck, I rent cars all the time. If there is damage that I caused then I have no problem accepting blame and having my company pay the bill. This is a matter of principle at this point. In this day of fast information exchange I am the last person you want as a disgruntled customer. The contract # is 179549 Brendan J. Bailey.I will look forward to a reply in the next 5 business days. After that time I will bring our corporate lawyers in. Thank you for your time.
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