American Family Mutual Insurance Co. Complaint - American Family Doesn't Pay Claims
Short version: We were insured by American Family when my wife was hit by another AmFam customer. The other driver was clearly at fault and the police on the scene acknowledged that.
After three years of fighting to get them to pay for the medical bills accrued through the permanent disability caused by their client we ended up settling just short of a jury trial.
Their attorney says this to us:
"I am sorry for your pain and I don't doubt it is real, but since your accident happened in Johnson County, Kansas we know a jury will not be likely to award much. In addition we are going to tell them that your pain is not real because you refuse to take the narcotics prescribed by the emergency room and our own doctor says there is nothing wrong with you. We will also tell them that you sought treatment that was not necessary"
Fact: My wife suffers from damage to her spine
Fact: Digital imaging x-rays show the damage
Fact: AmFam approved every treatment before we got it and then backed out of paying
Fact: I paid into AmFam for 15 years on two cars and homeowners and renters insurance
Fact: Our AmFam agent did NOTHING for us except give us an 800 number to call.
Fact: AmFam saw an opportunity to get one over on their customers and took advantage of them.
There is a reason that this company is advertising so hard to make people believe they pay their claims. If people knew how they really treated their customers, nobody would have them.
Don' think they will be there for you when you need them.