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PERFUME.COM Complaint - HORRIBLE CUSTOMER SERVICE

Review by PJC on 2006-05-26
Via Amazon.com I ordered Royal Secret Cologne from www.perfume.com for $24.98 charged to my Bank Visa card. This was on May 17th. (My bank has plenty of money in it)--on May 25th--Amazon.com notified me that perfume.com rejected the order with the vague excuse: 'Customer Service Credit.' I e mailed Perfume.com and never received a response as to why they refused the order, SAYING they would refund the $24.98 which WAS taken from my account. So far NO refund, NO response.
A TOTALLY FRAUDULENT COMPANY.
Amazon.com seems to be having more and more problems of the same nature.
Comments:1 Replies - Latest reply on 2006-05-27
Posted by Sparticus on 2006-05-27:
I usually try to go directly to the merchant instead of through a middleman (Amazon in this case). Often the communication lines are slow between the two, and your problem takes longer to resolve.

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