Gold's Gym International, Inc Complaint - Lack of continuity - customer service
KENNESAW, GEORGIA -- I go (or rather used to go) to Gold's in Kennesaw because it's a mile from my house. The facility is hot with broken equipment and now features no music on the weekends. It's wierd to me that when I go to this same gym any other week day the Gold's Gym channel music is on the speakers, but for the last three weekends the only music comes from a single t.v. that's hanging fifteen feet off the floor.
Today when I brought this to their attention I received little info or help. Of course they (one male and one female) had no idea why the music doesnt work on weekends so I asked for a corporate phone number. THEY WOULDN'T GIVE ME ONE. The female said that she would put my request on the maintenance log, and if I wanted to talk to someone that I should come back Monday when the G.M. Steven is in.
According to those two, this location is the corporate headquarters. What corp. H.Q. has broken a treadmill and three broken elliptical machines for a month? And now this gym features no music and poor quality employees on weekends.
To me that's exactly like going to another nationally recognized business and getting poor service.
If you went to a McDonalds ,for example, and had an employee tell you that the shake machine doesn't work on weekends but she would be happy to put your request on the maintenance log, what would you do?