Sears Complaint - 2 times for the wrong Air conditioner and no cash return at North Riverside
NORTH RIVERSIDE, ILLINOIS -- Racism and deception at North Riverside-I entered the store and purchased an air conditioner, returned home, strained up a flight of stairs, removed the old one, installed it and found it was 220.Clerk had to re-ring the purchase because she had no pick up slip - (double purchase on a debit card). Wrong kind when I returned home. Returned to store and talked to sales associates. Tried to find an adaptor to fit the 115 power range for the 220. After going to several stores, no foreign adaptors. I returned home and called Sears. I was told to return it as soon as possible. They had sold over 20,000 and won't have anymore if I didn't hurry. My daughter and I removed the old one. I went to purchase a another one. I was told to return to the desk because I had FORGOTTEN the pick-up slip. I specifically asked for a 110. I was given a void and then charged for a new conditioner(but the debit card shows 1400 out of account) The clerk had to keep my receipt for the original bill( she had to keep it for her records). When I returned home, wrong air conditioner, 220. I found this out when I got it up the stairs and opened the box. Back to store, I requested my receipts back. Since the clerk(DIANE) wanted to credit me, she had to have my receipt. She took the return recipt and lost it AFTER they placed the TWICE- OLD air conditioner back in storage. I was asked what I did with the recipt. I yelled "I handed it to YOU". I was promptly told she was going to call Security. I yelled back " I want a store manager". I told the manager about HER keeping all the receipts and that I wanted copies. She shuffled through her packages and couldn't find anything but kept putting tickets in her pocket. The manager looked through the originals and found all of them. SURPRISE!!!!! I wished I could have looked in her pockets. She made one copy of one receipt. Her mistake was leaving the originals on the desk, I took them. She could keep MY copies. WHy can't I keep hers? Needless to say, my debit card is minus 2000 dollars and I don't have an air conditioner. She rudely interrupted her transactions several times to talk to SPANISH people and ignore me. She even walked away to talk to other sales associates about who gets the COMMISSION and on what previos sale. I know the sales people live on their commission but do you have to rob a teacher to get?