Sanibel Harbour Resort Complaint - Treatment by Manager on Duty and G.M.

Review by josietoo on 2006-05-28
SANIBEL, FLORIDA -- My husband and I were treated horribly by the Manager on Duty and security personnel while staying at this hotel. We had been customers of this Hotel for 4 consecutive years and approx. 14 years at the Hotel restaurant, Chez L'Ebre (now defunct).
We checked in separately and since my husband was to be reimbursed for the trip, I was allowed to check in without providing a credit card for incidentals. This front desk clerk used her brains. It was 10 p.m. before we were contacted by staff that they needed a credit card for incidentals (the 5 day trip had been prepaid.) My husband explained that he was not dressed and inquired if he could come down in the morning. The young lady said 'fine.' All of a sudden we were awoken by phone calls after 11 p.m. that at first we tried to ignore, until my husband answered a demanding call for us to go down immediately with a credit card. At first we were shocked, then we were insulted and refused. Security and G.M. pounded on our door, and when we openned the door, put their feet to block the threshhold and threatened my husband and myself in our room. My husband requested the sheriff which they refused. The local sheriff was present in the hotel guarding the attendees of the conference. We never cursed at them, but rather warned them about their actions. I acquiesced and gave them my credit card (which could have created an accounting mess for him.) All this for a lousy credit card 'incidentals'. We left as soon as we met our obligation to the Conference (my husband was the Assistant Dean) and will never return. We never received an apology. After numerous phone calls to the General Manager. He made a weak acknowledgement of 'over-zealous' behaviour on his Manager on Duty's part.
Comments:2 Replies - Latest reply on 2006-05-28
Posted by Anonymous on 2006-05-28:
you wrote: "I was allowed to check in without providing a credit card for incidentals. This front desk clerk used her brains. "
No she didn't use her brains at all, EVERYONE is required to submit a credit card for incidentals. She made a mistake and you made it worse by refusing to provide something so simple that anyone who travels knows is a requirement.
Posted by Doc J on 2006-05-28:
amaniR-Amen! "Ignoring" the phone calls (since you probably knew who was calling)escalated the situation. Your "I'm special" attitude was more at fault than the conduct of the GM. Please don't travel abroad...we can't afford the international consequences when you display your "ugly American side".

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