Bally Total Fitness Complaint - Bally Total Fitness all about the dollar
ROCKFORD, ILLINOIS -- I had an extremely positive experience joining a gym in the UK so when looking around in America near to my home Bally were doing a $5 join, very attractive. I had no clue that I was actually taking out a loan and that it would be next to impossible to cancel. I have ended up paying for nothing! Which I think is darned right unscrupulous.
To compare the two. At my gym in the UK they had much better facilities. No pool but there was a free video library and a nice cafe, but more than that the gym was FRIENDLY and caring. It was obvious when I was with the Bally Manager that I would not be able to pay huge amounts for personal training, but I was assured that the staff would be helpful and definitely help me out. I got one session as part of my sign up and it was no where near as good as my previous experience.
I have spine problems. In the UK the trainer consulted a physiotherapist and then set me a training schedule, even had me in her class and throughout it she would guide me on what I could and could not do and use. Not so with Bally. I was left alone, no one spoke to me at all. The trainer I had worked with when I gave a brief progress report was very off hand as though he really could not care less. The other gym gave free weight loss classes and would go so far as to measure at regular intervals, also everyone had a work-out card they filled in on every visit and the trainers would look at them every time to assess how you were doing.. I had TONS of encouragement. Not so with Bally. They don't give a damn unless you are paying and paying and paying.
Unfortunately I did not cancel within the specified period, being determined to work out then personal problems hit not foreseen at the beginning, suddenly I had no car to get to the gym, then I developed a back injury, more transportation problems, more illness. But Bally don't care. They will continue to take your money whether you actually get any use out of the gym or not. In the UK they would call you if you didn't turn up for a while to enquire how you were doing.. as far as Bally is concerned I could have dropped off the face of the planet. They don't care!!
And that folks is the upshot. Cold and uncaring gym, not to mention having far too long to wait for access to exercise machines and often the monitoring equipment on the machines not working properly, lack of supervision, but still they will take and take your money.
I hate Bally Fitness and just hope that I can get out of their clutches. I am busy building a little home gym and will never, ever join another gym in America.