Cingular Wireless Complaint - Lessons learned
WESTERVILLE, OHIO -- I was very proud of my 12 year old son. He worked hard cleaning up dog doo and cleaning my office on the weekends to save up to buy his own cell phone and minutes. He found the deal on a refurbished phone he wanted with a GoPhone plan from Cingular.
I put $25.00 on my credit card for him for minutes (he paid me in advance) and I made sure he knew how proud I was that he earned everything himself, and could see the value and return on his hard work. The phone came quickly and was very nice, with great reception.
Within 3 days there were charges of over $15.00 on the phone from a ton of text messages, and charges for ringtones/games. He came to me crying that he didn't do any of these downloads, and no one knows his text address.
My wife called Cingular and was told that his phone number was re-cycled from someone else, and that that person before must have signed up for those services and those were his messages. They did credit back for the ringtone charge but said it was really our responsibility as were the text messages.
while this is shocking to a 12 year old that a company can do this, it seems illegal to me that they can sell you something with non-disclosed liabilities.
I'm now teaching him how to complain to the FCC and to a local reporter friend (she believes if there is enough people that the "6 On Your Side" guy will be interested).
In the end, if he learns not to take it from a big bully company and that he can fight back, it will be a lesson well learned.
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