Vivitek Complaint - Warranty nightmare - Vivitek 51 in DLP HDTV
KENTUCKY -- On January 14, 2006 I purchased a Vivitek 51 in DLP HDTV from HSN. Ten weeks later the lamp was not working- no picture or sound. Vivitek refused to honor the 6 month warranty backed by HSN saying there is no such thing. Although HSN has reassured me there is. It is 6 weeks later and I still do not have a replacemnt lamp and now have a 51 inch, $2400.00 black hole in my den.
Consequently after several weeks of calling, Vivitek called and said there is a 6 month warranty however they say now I must send them the new replacement form. They promised to e-mail to me within 24 hours- that was 6 days ago. It will take up to 4 weeks to receive the new lamp.