Tracfone Complaint - Poor service, poor coverage
ATLANTA, GEORGIA -- Buyer beware. I read reviews before i purchased 2 tracfone prepaid plans. Since I live in such a large city, I didn't think I would have the coverage problems I saw others had. Other complaints seemed too uniquely specific to a individual's situation. Boy was I wrong. I was surprised to have such poor coverage! We live in the center of a large metro SE city, yet we find we are roaming just 10 miles from our home. Not only are we roaming, but we can't complete the call until we pay Verizon w/ credit card for these calls even when our plan supposedly covers all roaming fees. Additionally, there are broad areas where we get no coverage at all. Our phones' displays do not always indicate "roaming" and "no service" (it can even display 4 bars!), so we don't know when we aren't covered until we attempt to place a call. Okay, so we had some coverage problems--who doesn't? So we contacted CS to sort it out. After a year & a half, it is evident they cannot correct the problems, nor do they care...afterall, we've already bought our minutes. I've spent hours programming strings of numbers into my phone and have never been successful in patching even one of the problem coverage areas. Its ridiclous. The CS have always been courteous, their English is usually pretty good, but their rememdies have been totally inefffective for me. Perhaps if you get good Tracfone coverage in your area (--and you are not relying on the display to indicate that!--), you may never have to learn how fruitless the CS effot is. I have given up on Tracfone, thrown the phone on the ground, and written new check to T Mobile. My advice: if you want to try Tracfone, start as CHEAP as possible --with free phone & minimum minutes --and try using that phone from every location you can think of. If it doesn't work well for you, don't think they can, or will, fix it for you. Just hang up on them and find another servcie.
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