ALLTEL Complaint - Screwed by Alltel - cell phone
I purchased a 2 year contract with Alltel from one of their reps who was standing under an Alltel sign at a Wal-Mart in the Pacific Northwest. I told him I was moving in 2 weeks to the West coast and although I was being assigned an area code - there, where I purchased the phone and service - that I'd need a local area code and number upon arriving on the West coast. He said fine. No problem.
Once on the West Coast I called to get my number changed. Was told, "Alltel doesn't have area codes were you are." I told 3 separate customer service people the same story. That I was promised a local number. No one would help me. I said, "Ok, then I want to cancel the contract." Alltel said, "Ok, that will be a $200 penalty."
So I tried to call corporate and some woman at that number said that corporate NO LONGER accepts calls from consumers. (Really.)
So I emailed corporate and, of course, got no response. Yesterday the cell phone died. I've had it all of a month. So I called Alltel and they suggested they cancel my service and that I track down the minimum wage guy from Wal-Mart who sold me this bogus plan to begin with.
See where I'm going with this? Currently I have no phone service and it is left to me to get the Wal-Mart/Alltel guy to confirm that he not only promised me what he probably KNEW he couldn't give me...but I have to get this guy to refund my $200. We all know that isn't going to happen.
I am outraged. One of my least favorite Alltel conversations was when a phone customer service rep told me that Alltel has NO control over what these Alltel reps say. NO CONTROL??????
I know I'm going to be billed immediately for the $200 and I'm stuck with their very dead cell phone.
DO NOT DO BUSINESS WITH ALLTEL.