Federal Express Corporation Complaint - No package & Tracking literally worthless - Ground Home Delivery
Ground Home Delivery - Complaint
I ordered a large shipment of candles that were shipped on 5/24/06 Fedex Ground Home Delivery. As of the date of shipping the estimated delivery date was 5/27/06 (Saturday). On 12am on Saturday it shows as leaving GA (I'm in FL)... and that's the last the tracking shows.
Since then I've called Fedex a few times with absolutely no help. The only thing they can tell me is exactly what I already see on the tracking info which still leaves me at "Where is my package??"
If you notice as of today 5/30 not only has there been no updates, they've also removed the estimated delivery date of 5/27/06 and there is NO estimated delivery.
When I called on Saturday I was told by the guy I spoke with that it was in FL, when I called today the guy I spoke with said it's on it's way to FL (going by the tracking...).
I'm providing the detailed tracking below to show what bs this is, but mainly because I'm expecting the tracking to be "adjusted"
May 24, 2006
Departed FedEx location
May 27, 2006
12:16 AM Departed FedEx location ELLENWOOD, GA
May 26, 2006
10:33 AM Arrived at FedEx location ELLENWOOD, GA
May 25, 2006
12:52 PM Departed FedEx location HUTCHINS, TX
7:20 AM Arrived at FedEx location HUTCHINS, TX
12:09 AM Left origin HOUSTON, TX
May 24, 2006
9:56 PM Arrived at FedEx location HOUSTON, TX
6:41 PM Picked up HOUSTON, TX
1:39 PM Package data transmitted to FedEx
Each time I've called the support comments "this is ground home delivery..." like "WHY ARE YOU CALLING???" And everytime I think... WHY ARE YOU OFFERING THE SERVICE????
I can't fathom why Fedex is having such a hard time with this. UPS has never complained about a service they offer, and they live up to their name. Fedex on the otherhand seems to offer it in competition, but doesn't really want to be bothered by it.
I don't know about everyone else, but for me - I believe if Fedex actually told people what their Home Delivery really entitled you to (which I believe should be the same standard as every other service) they would lose alot of their business to UPS which offers the same service on a higher and more reliable level.