Vonage Informative - Vonage - Adelphia & Vonage
WESTERN PA, PENNSYLVANIA -- PLEASE READ THE ENTIRE MESSAGE......I have been a Vonage customer for 25 months. I had all kinds of trouble (dropped calls, static, echo, no service at all, etc) And, Vonage's customer service SUCKS!! Plus, I was dealing with Adelphia cable and well, they are just as bad. Anyway, Vonage blamed Adelphia and vice versa.
FINALLY, my nephew told me that he had seen something online about Adephia upgrading equipment in some areas and not telling customers because there would be HUGE demand for new modems. Well, I called Adelphia and requested yet another in-home visit. The guy made his 9th service call in 12 months. I asked for the SPECIFIC modem--he hooked it up and, now 13 months later--I have NO problems at all with my Vonage!!! AMAZING!!
Before you ditch Vonage--and the savings--check out the modem from your provider. It was such a simple thing--and has saved me countless hours of frustration---and TONS of money. (My All-tel Phone bills were well over $500/month--now I pay approx $41 for phone and a separate fax line!! How great is that??)