RCA/Thomson Complaint - Rca and customer service
PASADENA, MARYLAND -- About a year ago, I purchased a HD Scenium 50 inch television from RCA. 10 months later, I had a small gray corner in the picture and had the television brought into an authorized dealer for repair. A month later, no repair had been done. RCA could not find the part they needed and finally agreed to buy back the television at the price I purchased it. That was 2 months ago. No TV, no check. You can call consumer service-the wait is 60 minutes, no matter when you call. I finally spoke to a human. he has no record of the buy back, which I have in writing. If you ask to speak to a supervisor, I am told there is no supervisor on site. The customer service rep agreed to contact HDQ (Where IS HDQ anyway?) thru email. You can't call them? I ask. No, they don't have a phone number to HDQ. He said I should have an answer in 2 days. It is now a week later. So, herer I sit, out of 3K and the TV sits at the repair shop. I don't think i have ever encountered customer service like this in my life, especially from where we think is a reputable company.
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