Youth Factor Complaint - Unfair company practices
ALBANY, NEW YORK -- I ordered from Youth Factor and cancelled my account with them within the allotted time frame, but the phone number that was given on the paperwork that arrived with the product was wrong. The person that I spoke with concerning my cancellation assured me that my account would be cancelled, but a few weeks later I found a charge of $49.93 on my bank statement. There was also a new phone number given so I called that to cancel yet again. I was told that the phone number that was furnished with the product was wrong (and that they knew this!) and that they would certainly refund my money for the product ONLY...they would not refund the $9.95 for the Shipping/handling. I feel that since I called within the first 30 days to cancel, that I shouldn't have even been charged anything. I have written and called numerous times and have been told that "Upper management" has declined my request for refund of the S/H. I have since gone to the Better Business Bureau of NY state.