Vonage Complaint - VONAGE STINKS - Total Company Service
KILLEEN, TEXAS -- On May 30th, 2006; I received a Vonage promotional flyer in the mail and signed up for their 6 month 19.99 plan. On May 31st, 2006, I found my account debited $101.96 for services not received at all and a far cry from the $total amount quoted to me during sign-up of $45.00 total for the service with (2) lines. After (6) phone calls to India and then being scolded about my demeanor, language, and attitude, I was hung up on when asking for a supervisor. I finally got a supervisor after trying hard to be nice. Now talking to someone "American" and in the United States, I was able to plead my case with extreme prejudice and issue a cancellation of all services and transfers even after I was told my card was not charged at all, yet I have email documentation, bank documentation and confirmation numbers from my bank stating they "DID in fact" charge the account $101. 96. Still with no service at all, no devices, and a really pissed off attitude now, I have informed the Vonage company that I will write every news outlet possible, contact the FBI, BBB, Federal Trade Commission, and I will fly to New Jersey to pay a visit to the company to see if they are actually real. Over all, this company has some very bad business and accounting practices and loves to tap dance around a great number of issues before fixing the problem. As you can see, I haven't even been a customer for "22 hours yet" and I am already cancelling and "VERY ANGRY!"