Internet Credit Card Transactions Informative - Merchant disputing "disputed CC charges".
Had a patient who just started doing a little Internet commerce ask me this. I don't buy via the Internet. And all of my CC intake is POS type. I'm looking for an expert whom I can quote...
The merchant sold an item via his Website. He received his payment statement from the CC company. The purchaser is stating "I never made this purchase". The transaction was researched by the merchant. The name, address, phone, e-mail, etc matches the purchaser. The item was a "gift" that was accepted when delivered to a third party.
How can a merchant support that a purchase was really made and that the purchaser is now attempting to duck payment? I'm sure it's not just "my word against theirs".