FedEx Informative - FedEx will not pay insurance claim
Beware if you are sending anything via FedEx Ground as I found out first hand that they will do everything possible to not pay the insurance you paid for.I sent a Fender Guitar amplifier I sold for $1,999 and insured it for that amount.I asked for Direct Signature (only the addressee can sign for it).The recipient was going to be out of town and asked the local office to hold for him until he returned but was told this was against policy (this turned out to be not true).Their driver then takes it with him and delivers it to the wrong house and the addressee nevers receives the parcel!
FedEx admits the package is lost and then sends me a check for $100 saying that is their maximum liability because this is an "antique" (over twenty years old!) which they don't cover.This exact same amplifier is still in production.
The mailing receipt I got said they "will not be responsible for any claims over $100 unless you declare the value and pay the additional insurance."I did both and the clerk assured me when mailing the item it was fully insured.After complaining to their claims office they agreed to pay an additional $900 towards the loss but told me I can take them to small claims court to try and collect the rest.I now I have to pay $999 out of my own pocket to the buyer because this billion dollar corporation will not honor the insurance they are collecting for.
I urge everyone out there to avoid using FedEx as your carrier in the future as they are running a dis-honest system and collecting huge profits off the backs of the little guy.The NY Times had an article on May 30,2006 describing how the FedEx Ground drivers are sub-contractors,poorly paid,overworked and with almost no benefits.Okay,that is bad enough,but when these drivers screw up they will not re-imburse its customers so everyone is getting the shaft except their CEO probably making hundreds of million a year.
Tell a friend about their system and have a laugh when you hear "Relax,It's FedEx."