PORTLAND, OREGON -- I havae cut and pasted my letter to Levitz. Please note: I still have not received a response from Levitz and continue to call daily.
Let me begin my experience with Levitz.
First of all, I went to the showroom in XXXXX and purchased a bedroom set. I informed the salesman that I wanted the bed, dresser, mirror, chest and two night stands. When the furniture was delivered, the dresser and night stands rocked. The delivery person, who set up the furniture, told me to go buy a chive and put it under the leg and then left very quickly. When they left, there was a mess in the street that I had to clean up. I also found an unopened box in my garage. And also, my chest was not delivered. When I contacted the sales man and told him that the furniture did not have the chest, he informed me that we never told him to order it. When I explained that I told him everything I wanted (the entire set, an extra night stand and chest, he gave me the cost). He denied telling me anything of the sort. I guess he was calling me a liar.
I called the shipping department, in XXXXX. They ordered a new dresser and night stands to be delivered the next weekend. They were also going to install the center support on my bed as that was what I found sitting in my garage. The installers showed up in the evening, checked the dresser and told me all the furniture was adjustable (why didn't customer service know that). He then adjusted everything and looked at my bed. He told me that I did not need the center support.
My husband and I wend to Levitz to return the center support as again, it wasn't needed. The manager at the store told me that my bed had to have this support. Another appointment was set up to install the support for the third Saturday in a row.
Levitz called to inform me that a tech would be out that Saturday between 12:00 and 4:00 pm. A little later the shipping supervisor called from Portland and told me they would be out between 8:00 am and 11:00 am. When I told him about the earlier call, he informed me that he was the manager and assigned all calls. Someone would be out Saturday morning.
Saturday morning I waited for Levitz. At 11:30 am, when no one had shown up, I called the customer service again. I was then informed that my appointment time was set for that afternoon. I called the shipping dept. in Seattle and the manager there told me that he could not see why my appointment had been voided (unknown to me). Around 3:00 pm, the tech showed up to check out my bed. He again stated that my bed did not need the support. While he was looking at my bed, another tech called to say he was on his way. When I told him that someone was already there, he was confused (as was I).
Later that night, a magazine fell behind my dresser so I reach back to retrieve it. Guess what, I cut my hand because the wood in the back of the dresser had been broken and pieces were missing making sharp edges.
When I called customer service, I was told that I again was going to have to wait for Levitz to come out on Saturday (or take time off from work to wait for them during the week). In talking to the shipping department, they said they would order the piece and ship it to us. We could either install it ourselves or call for an appointment to have a tech do the installation. Why, when we spent so much money, would we want to work on this furniture. This will be my fourth Saturday waiting for Levitz. I of course was told my Daniel, at the New York customer service that there was nothing no one could do and no, I could not return my furniture as by now, I am totally fed up with the entire ordeal.
I can not believe that I could spend so much money in your store, talk to several different customer service employees, whom most of were very rude, and receive damaged equipment. I know when the first people delivered the furniture and sat it up, they had to know that the dresser was damaged and tried to hide that fact. Also, to tell me to go buy something to make my furniture not rock is inexcusable.
I am totally frustrated with your company and am at a loss as to what I need to do. I am tired of spending my Saturdays at home waiting for Levitz to fix things when I spent $2500.00 in your store.
Please tell me what I need to do to get this entire situation fixed.