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CompUSA - Tucson, AZ Complaint - Comp USA sucks - On line order screwed up

On line order screwed up - Complaint
Review by leica on 2006-06-01
This am I placed an order on line for Nero 7, gave them the number of my pre paid master card and the address for that card. I complted the order and printed out the receipt for the order.

Much to my surprise, the shipping adress, the billing address and my address were different.

Apparantly, one of my visiting relations months ago ordered a computer and had it shipped to a location not hers.

I called CompUSA when they opened and in essence was told tough luck, the order had been shipped and they will have to get it back from fedEX.

I went ballistic and started ranting and raving that why the hell should they have a different name and adress as the billing adress when the hame and adress and credit card were mine?
(the credit card number on the receipt is mine the other info isnt)



They told me the only way was to cancel the order and then wait for them to return it to my card. And reorder it from them again. I went ballisitic and they kept hangin up on me and refusing to provide supervisors or any executive other than a flunkie with minimal brain cells who could barely comprehend more than form letter responses from some manual.
Comments:
Posted by Anonymous on 2006-06-01:
You have no absolutely no recourse. Never lend your credit card to anybody. Move on, bud.
Posted by Hugh_Jorgen on 2006-06-02:
I've never seen an on-line ordering system that didn't ask you to verify the ship-to address before completing the order.
Posted by Doc J on 2006-06-02:
I read your post four times. This was someone else's fault? Please, please, please, tell me you don't vote.
Posted by dmjar863 on 2006-06-02:
Doc J thats hilarious "Please, please, please, tell me you don't vote"
Posted by Timboss on 2006-06-05:
I order from Amazon and like most companies they have a BILLING ADDRESS and a SHIP TO ADDRESS. This is extremely common and you should have checked with the seller on all the addresses. Don't blame CompUSA.
Posted by Pocko on 2006-11-18:
Timboss, do you own stock in compusa?
Posted by Klaws on 2007-01-11:
I know this is an old post but I almost fell off my chair laughing when I read it.

First, do you not know how to read when it states to enter your bill to and ship to address?

Second, if YOU were being yelled at by someone who was going "ballistic" wouldn't YOU hang up too?

Third, why do you think this is THEIR fault? You were the one who couldn't read

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CompUSA - Tucson, AZ:
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