Vonage Complaint - Vonage is a RIP-OFF! - Service
Service - Complaint
I am so furious with Vonage. I signed up for their service on April 23, a few weeks later I recieved their equipment, within that few weeks, I have recieved emails stating that my phone number is in the process of being transferred and their would be approximately 24 hours without phone service, well that ended up being more than three days-my number was transferred before I could get my internet hooked up to dsl, even so, since my number was supposedly being transferred, I wouldn't be able to get hooked up to dsl because Vonage took my dial tone from me. After that, I have been on the phone (my cell phone) complaining to Vonage and Verizon that I need a dial tone to get my dsl hooked up and all I recieved the the run-a-round, kept being put on hold and transferred all over the creation-well, let me tell you.....I had calculated up all of the minutes used on my cell phone with just Vonage and I had figured up that I spent just about 5 hours (most of which was on hold for about an hour each time)trying to get an answer. I went without phone or internet for approximately almost two and a half weeks trying to get somewhere. One would tell me that it is the other one's problem they have to fix it-and visa-versa. Once I thought I was on the right track to victory with getting a dial tone, I would get shot right down and right back to the beginning I go. Any way, I had Cancelled Verizon with no problem whatsoever...Vonage on the other hand, I called them two weeks before the "so-called trial period" and they told me that I had to pay the shipping and handling to send the equipment back to them plus 39.95 "security fee". I told them I was not going to pay because my "trial period" wasn't up and I didn't even use the service because no one would give me a dial tone to use either service. I sent the equipment back to them anyway. A few days later, I see a withdrawal in my account from Vonage.....WHAT!!!!! $27.78 for the monthly fee of service. Just yesterday, I had checked my e-mail, recieved a couple of emails from Vonage Customer Care, my account has been cancelled, please check your account for the remaining balance due....EXCUSE ME!!! The next one is better....."On 5/30/2006 we have successfully processed your charge card for $119.98" I was literally in tears when I saw this. I had filed two complaints with my bank and also one with the Better Business Bureau. The sad part about all of this is that one-I wasn't even able to use their service, and two-I didn't even authorize them to withdraw any money from my account. Now I cannot pay any of my priority bills that are due this week!! Thanks alot Vonage! My account is now in the hole because of them. I should have listened to my gut, it was too good to be true.....