Starbucks Informative - Employee Weighs In...
As a longtime Starbucks Coffee employee, I feel that part of my job is to make sure that people understand our company and what we try to provide. It is evident from your comments that many of you have had isolated experiences that have so enraged you (over coffee?) that you feel the need to Starbucks-bash. Here are some things that I think you should consider.
1. If you EVER, for ANY reason, are unhappy with your Starbucks drink, whether that be after the first sip or the last, Starbucks has a "just say yes" policy in which the employee on shift will provide you with a free drink coupon. If the employee doesn't offer one, go ahead and ask. He or she will not say no, and you'll get what you want.
2. In response to the African-American man who was offended when an employee called him "bro", GET OVER IT. That is a term used by young people EVERYWHERE and of EVERY race to greet each other. Starbucks Coffee is known for it's relaxed environment, and the employee was just trying to be friendly to you. If you want to be called "sir" become an officer in the Military or something. Anyway, ten bucks says the gentlemen who got called sir was OLDER than you. If you had a problem with THAT employee's treatment of you, take it up with him, not the company. They're not going to fire this kid because you're overly sensitive regarding your race...
3. IT'S JUST FRICKIN COFFEE PEOPLE!!!!!!!
More Reviews on Starbucks: