Dell Computer Corporation Complaint - Dell Everything - order ink cartridge for printer
DUNCAN, SOUTH CAROLINA -- I got the all in one printer 924 with my computer and our sale rep left out that we would need to order ink cartridges but anyway the order was placed Thursday and ask it to be over night.You know they didnt get that right.I spoke to repHarrishh ex.5377910 and he said it would be $3.95 for overnight and I said ok.He said Mrs.Williams everything comes to $118.75 and gave me the order#.Yesterday has came and gone and still no ink cartridges.I called and spoke to Monica on 6-2-06 at 3:45pm and she said they would take off the overnight fee of $3.95 but it would take up to 5-7days just for $3.95.I called DHL and spoke to them myself and was told that it was never put in as overnight that it is ground and it would not be here until Tuesday of next week. Now with everything we have had to deal with about the computer and is still not right and know one has still not called my mother back because that is what she ask for.So she called to talk to someone about their poor service and they hug up on my mother.I could keep on talking about what has happen but Im not because all it is giving me is a head ache but I can tell you what has not happen. We have heard Nothing from Dell.If I had the $200.00 I would send everything back to them. If anyone is reading this before they bye from Dell RUN THE OTHER WAY.....I have checked the box for Dell to respond just like I have on the first one and they have not.