The Sofa Company, Los Angeles Informative - High Price, Poor Product, Poor Service
CULVER CITY, CALIFORNIA -- It was time for a new sofa and I was willing to have another one custom made in order to get the arrangement and specifics I wanted. We had looked for about 4 months and found the style we liked at The Sofa Company On Jefferson Blvd, Culver City.
The attention, and service by the staff was wonderful while we visited the store twice to make choices and confirm measurements etc. We ordered our sofa with several "extras" and paid in full. Then the service completely disappeared.
We were promised delivery in 6-8 weeks, it took 10 1/2. The manager even admitted that he had thrown out my email communications as one excuse for delays. NO effort to compensate or to even be civil was made, in fact once the sofa was late calls and emails were not even returned.
The sofa arrived and all the seat cushions had "seam grin". This means that the stitching tension was too loose and the threads showed through at the seams like "teeth". This was true even when the covers were unzipped and tension was released, but should not have been present even with normal tension. There were also several places on the frame upholstery that the fabric fibers were frayed and loose. I clipped and glued them.
Within a month the back cushions started to lose their shape. About two months later, the fibers from the fabric started coming loose and fraying at the seams on several cushions.
I took the cushions to the manager and addressed the issues. The company should have been responsible to assemble the sofa in a manner appropriate for the particular fabric. In this case the fabric probably should have been glued at the seams ( I did pay extra to have the seams taped, but had been assured that the construction of the fabric need no other attention.) Even though I have been a professional seamstress and theatrical costume designer for over 35 years the manager (who then claimed to be an owner) was offended that I made any offering (probably that I actually understood what was wrong) as to the problem. Instead of being professional and working toward a resolution to correct the problem he argued with me for almost an hour and denied any responsibility. I had to threaten legal resolution, and even then he would not promise to correct the problem, just to have it looked at.
Currently the issue is still not resolved. But given the behavior and lack of attention to quality, I would not recommend this company. There may be some good merchandise that leaves the store, but if you have a problem, it will not easily be resolved as they seem to have no sense of responsibility for their work. Perhaps I should have paid better attention to the customer who brought in cushions that were tearing at the seams as we were finishing up our order.