Vonage Complaint - Ripoff - VoIP (non)service
LAKE WORTH, FLORIDA -- This company is the pits in terms of customer service. I signed up on Jan 10, 2006 with the understanding that they would port my land line telephone number to Vonage within 5-10 days. After 20 days, I started calling and was repeatedly told that they needed more time. Every call was answered by a pleasant rep who apologized for the lack of progress and assured me that they were putting my transfer on high priority. During this time I was unable to receive any incoming calls. Finally, on April 10th, I told them to name a "drop dead date" by which time THEY would concede that they could not provide the service they promised. They said April 17.
On April 17th, I called and told them I had no choice but to cancel the service. The next day, Vonage charged me $41.12 for canceling the service within one year. Several further contacts with their Customer DISservice manager left me with the option of paying $41.12 to cancel the service or continue to pay $25/month for 9 more months of non-service.
I have filed complaints with the Better Business Bureau and the Attorneys General of Florida and NJ. If anyone knows of other sounding boards where I can alert others to this disreputable company, I'd be appreciative.