AAA Informative - Hung up on me twice over two hour response time!
WINSTON SALEM, NORTH CAROLINA -- I was driving my 1949 Hudson home from a meet yesterday June 4, 2006, when I experienced engine problems. We think it was a piston; my mechanic (The wonderful Richard Pridemore and his lovely wife Linda) was leading the convoy of three Hudsons, my sister being the third car in her 49 super six. When it blew all three pulled over. I had my six year old granddaughter with me. It was a few minutes before 7pm. Jackie keeps a log in her car and writes down everything her Hudson sees. At 7pm I called AAA. The dispatcher asked me four times what kind of car I was driving, she said so they could ID me on the road. The she insisted that I give her a city that I was located in, I told her that I was about half way between Lexington and Winston Salem, NC. She insisted that I was in a city, I explained over and over and over that I was between two cities. I explained over and over that three Hudsons sitting on the side of a major interstate highway would a unique site to any wrecker driver and would not be hard to ID. After explaining everything the fourth time, I was disconnected. I had someone watch my granddaughter and I walked down the interstate a few hundred yards to a sign facing the opposite direction and found an exit number, before calling back. I called again, went through the same story AGAIN, was ask AGAIN three time what kind of car I was driving. Then was told that they would be calling Wayne’s towing. They said he would be calling me in just a few minutes. I waited over an hour, then called back. At this point, I was told they were still trying to find someone. Winston Salem, fifteen minutes away, has an estimated population of over 441607, so it is not a little hick town out in the hills somewhere. To make a long story short we were on the side of the road until ten after nine, and now in the pitch dark, before the wrecker arrived. That was two hours after my first call for service, although the first call must not have been keyed in because when I said that later I was told the first call was not until 7:20. It took ABC Towing & Recovery 10 minutes to get to me. He was very nice and professional young man. As a matter of fact, his grandfather was from Detroit and he even knew what a Hudson was. I looked at the dispatch sheet when I got in his wrecker and saw the time of the call written down, he had received the call at 9 p.m. The moral of this story is ….AAA service is a thing of the past! The fourth time I called them, the dispatcher told someone I was screaming (this was and hour and a half after the initial call) and she was not talking to me, I told her I was not screaming I was talking over interstate traffic, she said again "She is screaming at me and I am not putting up with this!" and hung up on me. I looked at the three other adults and we were shocked. I called back again and put Richard on the phone, feeling like they might respond to a man. They also told him they were trying to dispatch the call. They had told me they had it dispatched but later said the wrecker had a problem and could not come. I finally found later from someone else the problem with Wayne’s Wrecker Service was that he did not carry enough insurance to carry an antique car. AAA did not tell me that. They just lied to me three times and said the wrecker was in route. They have rested on their laurels about as long as possible. A giant of a company has now hit rock bottom. May they rest in peace, I for one will be moving on.