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La-Z-Boy Incorporated Recliners Consumer Reviews

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Recliner Came With Small Biting Bugs
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Rating: 1/51

ROCKFORD IL -- I have bought about 5 La-Z-Boy recliners in my life and liked them all. They are so expensive now. I bought a mid-range one that wasn't very comfortable. I did call for repair about a board sticking out under the fabric that gets uncomfortable sticking into your thigh. The repair man said it was part of the main frame and there was nothing to do. I came to this site because I put “bugs in La-Z-Boys” in the search engine and came here. I have had a series of bites that itch like crazy and take forever to heal. It finally dawned on me that began when I got the recliner last spring. I have never seen one, but they are there. I don't have the energy to try to complain to La-Z-Boy, but we just blasted the recliner with bug spray. We'll see.

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Leather Fading In Six Months
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Rating: 1/51

KNOXVILLE, TENNESSEE -- We investigated all brands of leather furniture and around 1/4/2018 visited the Knoxville La-Z-Boy furniture store in Knoxville, TN. We discussed our need for a sofa and 6 recliners finished in leather. All other manufacturers made it clear leather would fade, but La-Z-Boy advertised their leather retained the vibrant colors for the life of the leather in their advertising with no mention of fading. We researched the warranty and that made it clear they did not believe fading would be an issue on leather. In fact on fabrics their warranty was for one year, with the exception of fading which would not be covered.

Leather on the other hand was warranted for one year and there was no exclusion of fading which supported their advertising claims of color retention. But to be sure on or about 1/5/2018 we sent an array of photos showing a large living room with 18 foot high windows across the almost entire length of the living room. In that living room we had a number of leather pieces that had been in place for 18 years, and had no signs of fading. La-Z-Boy knew from the photos the furnishings were exposed to sunlight some of the day.

But with no indication of their concerns about fading, their advertising claim, their warranty and our experience with other leather pieces we ordered our new La-Z-Boy furniture. Within 6 months the medium brown furniture with genuine leather had faded in places to a cream color. When confronted with this problem the initial La-Z-Boy response was no response. However after multiple emails and now multiple internet posts, contact with the BBB they started to respond. In one email they stated the furniture we have that is 12, 18 and 30 years old covered in leather but not faded was dyed with a different process. That is a clear indication they know there are leather finishing processes that might actually meet their claims of vibrant color lasting the life of the leather.

But instead they take the position that because their leather care information states sunlight will cause fading they have no obligation to help resolve this issue. The company is the worst I have ever dealt with and suggest strongly before buying anything from La-Z-Boy that a purchaser looks for other options. We like the furniture, but it did not perform as advertised and the company is completely unresponsive. I know now that is a pattern clearly indicated by the hundreds of reports from consumers. I want the company to compensate me somehow, either replacement, refund or repair but they indicate clearly they will not. I also want them to stop their deceptive, misleading or fraudulent advertising.

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Misrepresentation, poor quality, satisfaction guarantee is a farce,
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Rating: 1/51

ROCKVILLE, MARYLAND -- June 2014 we purchased 3 Rowan Recliners, 2 with the power XR, and all 3 custom fabric with memory foam cushions. Over $3500.00 for all three chairs. Before buying we went to the La-Z-Boy website to read about the products. In their video and brochure, it is clearly stated that the functions of the foot rest and back rest function separately, independent of each other. The diagram on the remote control shows the leg rest in upward position.

The button for the back rest is separate and shows the leg rest straight with the back reclining. There is another button for using leg rest and back rest together. But, they do not work independently. When the leg rest is about half way in the upward position, the back starts to recline. The diagram shows the sides of the chair remaining parallel to the floor during these functions. The sides actually angle backward. There is no way to extend the leg rest into full parallel position with out the back rest reclining. The service Rep. explained that this is because the whole chair body moves at that point.

When we visited the store to try out the various chairs no one ever told us that full extension of the leg rest is not possible without the back going into recline. In the store the chairs are lined up, back to back. We didn't ask to have the chairs moved out in the isles so I could fully extend the chair. Had I done that I would have immediately known that these chairs are not what I can sit in. I have lower back problems and sit with my legs up parallel to the floor and my back straight. I can not sit more than a few seconds with my feet high and my lower body reclining lower than my feet. We have purchased 8 La-Z-Boy chairs over the years.

They have all been the manual side handle control function, with independent functioning. No one offered a hint that these chair functions were completely different during our 2 visits to the store in 6 days. We did try to recline one of them on the other side of the showroom that was free standing. We knocked over the glass book shelving behind it when it started to recline. Luckily no one was hurt. The store manager asked, "Didn't you see the bookcase behind the chair?" There are 2 matching chairs in a room with a table between them. There is a seam sewn on the back cushion of the chair horizontal about half way up the cushion.

We think it should be straight across, not a 1 1/2" difference in height from left to right so it appears at an angle. The La-Z-Boy customer service representative came out to examine the 2 chairs 10 days after our initial complaint. He did eventually admit to us although he wouldn't put it in writing that to fully raise the leg rest the chair has to recline because the whole body of the chair moves backward. The La-Z-Boy service representative said the variation in stitching was perfectly acceptable. He did offer to put more stuffing on one side as an attempt to cover it up, which meant the back upper cushion would be fuller and stiffer on one side.

We didn't accept his offer. He did tell us we could contact the store for further explanation. We did and they told us the same thing they had when we first complained. "you have to call Customer Service." They have now responded to our complaint review on another website that they offered a resolution which we did not accept therefore they have done what they can. On to the variation in style. The other chair is a different fabric at another house. The back cushion is higher at the head than the other 2. The cushion stuffing is softer in the back and the top of the back cushion is slightly rounded at the top.

It is not remote controlled and apparently the memory foam we paid extra for is softer batch by batch? I posted a complaint on another website which La-Z-Boy responding the next day Ya-da-Ya-da. Someone will gladly contact us to work with us and the store to resolve the issues. It has been 4 weeks since their response. Last week, received a phone call with a pre-recorded message asking us to stop by the store to pick up a complimentary crystal vase. They can't mail it to us? La-z boy does not honor the customer satisfaction guarantee, the workmanship is not acceptable and once they have your money they could care less.

Before you prepay for your merchandise which is supposed to be delivered in 6-8 weeks, you must sign the fine print with verbal reassurance from the sales people that if any problem will be dealt with to our satisfaction. They stand by their reputation. If you don't sign they can not place the order. Perhaps a small point. Their 6-8 weeks is actually about 15 weeks. La-Z-Boy stands by its name, "LAZY".

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Shoddy Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- I purchased a La-Z-Boy recliner as my husband had to have emergency heart bypass surgery and he needed a piece of furniture that reclined. I thought La-Z-Boy made good quality products and didn't have time to shop around. I was very wrong! I spent approx $1800 on a recliner and it has a hole in the upholstery in less than 2 years. I was told the warranty would cover this, but the warranty company said this is normal wear and tear! Just found out that it will cost $750 to have the recliner reupholstered. I will never purchase from this company again! By the way, the other furniture in my home from Overstock.com is older and has no holes in it!

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Leather Is Coming Apart
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Rating: 1/51

WICHITA, KANSAS -- After only two years the arms we were told were leather are now delaminating. Like leather can do that. La-Z-Boy used to be the best but every time I tell this leather failure story people have already heard it about La-Z-Boy. I am going to try and warn everyone I can about this defect and don't buy leather from La-Z-Boy. When I talked with the West Wichita store they gave me two phone numbers that were no help as it wasn't under warranty. So if you buy a chair from La-Z-Boy just plan on one good year with leather.

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Bad Product Inferior Service
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Rating: 1/51

CHERRY HILL, NEW JERSEY -- Spent 1500 on a rocket recliner. The arms had deep wrinkles in them. On their website these wrinkles were not there. They sent two replacement arms with the same problem. Then they changed their tune and called these wrinkles pleats. I wanted a refund but they would not give it to me offering store credit instead. Ugliest pleats I ever saw.

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Terrible Quality, Terrible Service. They Don't Care
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Rating: 1/51

NEVADA -- I bought a chair and spent over $500.00 with fabric protection. Within 3 months the fabric started balling everywhere. I called customer service and they came out and shaved the chair. That's all! I also told the guy when he was at my house I wasn't happy with the quality either. You could feel the wood in the arms. He said he would pass on the information and said he would see what he could do. He said he would email me the complaint that he sends to corporate and they would contact me. I didn't hear or receive anything via email for 2 weeks so I called them.

They said it's not a manufacturing defect what I was complaining about so they couldn't do anything for me. They don't care!!! Substandard quality and service is a joke!!! Once they get your money, they could care less!!! Don't buy La-Z-Boy! Steer clear! Save your money!

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Poor quality even poorer customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FT. LAUDERDALE, FLORIDA -- Bought in August 2014 a $2000.00 recliner. It broke/collapsed to one side 17 months later. Was told at the time of purchase ANYTHING goes wrong they will fix it. Emailed them got no response. Called customer service and was told they would come out for $109.00. They're telling me I have to pay for their inattentiveness to quality of their product. Seriously, do they even know what customer service is or standing behind their product? My chair should last years before having problems not months. Will never buy from them again, especially, after seeing so many complaints from other websites.

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Poor Quality Recliner, Poor Service, Non-Responsive
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Rating: 1/51

FAIRFAX, VIRGINIA -- The chair I thought I was ordering was identical to the one I was sitting in on the show room floor; lots of options not explained by the sales rep, until you complain about the quality of the chair delivered. It only took four weeks for a response, four or five phone calls and several emails later. The chair is not as firm or as sturdy as the one in the showroom; apparently there are "upgrades" or a method to sell you a more expensive chair not on sale.

The chair I purchased was $1,400 with a useless 5-year warranty. Ticket **. Purchased at 10900 Fairfax Blvd, Fairfax, Virginia. I have requested four times to be removed from this sales list. I got ripped off on a poor quality chair and very poor non-responsive service. I will never buy another product from La-Z-Boy. Even sent a letters to your ad agency and your spokesperson; Brooke Shields.

So each time I receive one of these emails I will add the name of the person who sold me the chair, the name of the store and the sentence about poor quality, very poor service and email it to the now 1,536 names in my address book, the more than 2,200 emails (will add the address of the ad agency and Brooke Shields to each email sent) in my company address book and ask each of them to spread the word on the poor quality of the La-Z-Boy chairs and the very poor service from the Fairfax store. We don't need a permit to protest in Virginia or Fairfax County. So you keep sending these email, you are getting a lot of free publicity.

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Quality
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

ALPHARETTA, GEORGIA -- My wife had part of her foot amputated and needs a powered recliner. Unfortunately I didn't do any research. I just went to La-Z-Boy and bought a top of the line recliner. About 8 months later it quit working. When I moved the chair there were a bunch of broken plastic parts under it. I tipped it over and found it hard to believe anyone would use plastic parts on the drive mechanism for a recliner. Every plastic part is broken. I took it back and told about my wife.

They told me it would be fixed in one week. I called them back after a week and they told me it will be at least another week to 10 day. They have 4 technicians working there and I may get my chair back in 3 weeks. If you are looking for GOOD recliner do yourself a favor and don't buy La-Z-Boy. The people are great but what used to be a good product is not worth owning.

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La-Z-Boy Incorporated Recliners Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 42 ratings and
65 reviews & complaints.
Contact Information:
La-Z-Boy Incorporated
1284 N. Telegraph Rd.
Monroe, MI 48162-5138
734-242-1444 (ph)
734-241-4422 (fax)
www.lazboy.com
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