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GE CAPITAL CONS CARDCO Complaint - They have destroyed my good credit - My Honda Card from GE Capital

My Honda Card from GE Capital - Complaint
Review by tommele on 2006-06-06
11795, NEW YORK -- They have destroyed my good credit, I took out a GE card to buy an ATV, and I have had more problems with miscommunications with this company then any credit company I have ever delt with. My credit was A-1 prior to taking out this card, I was instructed to make my payment according to the invoice, when the invoice came in I made the payment, I began to get late payments in the mail I call customer service and talk with some one who should have been working on Burger King, not a bank. We figured out that my payment was not due until after the 10th of every month. In good faith I paid the late fee, and still received letters for late payments. I have called this company every month and they say they have fixed the problem, but never do. I paid 300.00 to get on top of it again, and still got hit with a late payment, I call again and talked with a supervisor “ ERICA” she hung up on me,,,,,, This is killing my credit and we have no one to call, I have a list of payments made each moth for the past two years,,,,,,, never missed a payment… what do we do, there is no way out of this. Please help if you can………..
Comments:
Posted by tander on 2006-06-06:
Don't you just love when the customer service rep hangs up on you? They're not even supporting the company that they work for. Sad!
Posted by Doc J on 2006-06-06:
Refer to my earlier post on outsourced customer service call centers. I've since learned call centers are paid according to "calls resolved". A set ratio of calls taken to calls resolved determines the "quality" of the center. However, calls that are not "resolved" because the customer is abusive do not count against the center. It is in the benefit of the CSR and supervisor to d/c the call, particularly if the issue is complex. It's the CSRs word against the customer...with very little monitoring by the center operator. So, guided by your state law, record your calls to CSRs. If you are disconnected inappropriately...call for a supervisor and play the recording. I've gotten some interesting results.

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