Sprint PCS Complaint - Sales techniques -tech support
ROSEMEAD, CALIFORNIA -- When I took my 3 year old Sprint phone in to get a replacement battery I was told that those "old model's" batteries were no longer available and i would have to get a new phone. I searched the internet for a good deal on a combination phone/personal organizer. I found that Sprint Treo 6500 was offering a $150 rebate. I drove ten miles to a regional stor to buy it with just the basic service of the phone. The salesperson began explaining extra features that I could add "..for minimal costs". I said that I was not technically inclined so I only wanted basic services plus "voice command"
When i got my first bill I was amazed to see (1)that the so-called "included services" were actually and added expense (my monthly charge was nearly $180), and (2) I did not get the rebate I was promised. Upon calling the company and after spending almost three hopurs on the phone, they convinced me to buy a business package for $5/mo. that would allow me to access my e-mails from my PC and have vioce command. After another three hours on the phone I finally received my rebate. The next day I was unable to access my e-mails again. After another two hours with tech support, they claimed that I had to do a "hard reset" on my unit - which I did. Now I still cannot access my PC e-mails, cannot transfer my calendar and contacts from my PC to my phone, cannot use my Bluetooth handsfree unit and cannot use my voice command.
Sprint, itself, has VERY poor reception throughout my area - with frequent dropped calls. Are we at the mercy of deceptive sales approaches and lack of customer service??? We have a "Lemon Law" in California that protects the consumer from such practices when purchasing an automobile. Why can't there be similar protection for the public for this sort of deception? Are there people out there who are as fed up as I am with these techie companies and their manipulative practices. Do we need regulations to protect us??