Key Bank USA Complaint - Fraudulent Banking Fees
INDIANAPOLIS, INDIANA -- My displeasure at the practices of Key Bank is based on my latest endeavors to get them to be honest, upright and have integrity toward their customers.
Due to a Key Bank training issue being unresolved, I have been assessed bank fees to my checking account that need to be reversed. In addition to their assessing these fees, they have also kept returns to my account debit card, and those return monies are being credited by them to their own fees.
My attempts to resolve this to my satisfaction have not met with much success so far. However, in the course of dealing with many of the Key Bank employees, I have encountered what I percieve as fear they have toward their supervisors. In order for a business to operate with integrity, the leaders of each department must have personal integrity. They must be willing and able to act with honor in all of their dealings with their contacts, whether they be customers or fellow workers.
The employees of Key Bank that I have spoken with concerning my account have varied in their ability to convey honesty and sincerity and compassion.
If a company such as a banking industry, which depends on customer satisfaction, is to remain successful in such a competitive marketplace, they must be able to satisfactorily demonstrate to "John Q. Public" that they are valued and appreciated. In the most general terms, the customer must be given the opportunity to have their issues of concern fairly and equitably resolved. This has not been my experience with Key Bank.
There is a perception in society that we all "need" banks, and to some extent, I suppose that is true. However, when it becomes more burdensome to maintain a satisfactory relationship with a company such as Key Bank, then customers will either forego dealing with banks in general, or switch to some other form of banking.
Integrity and honesty is of utmost importance to most citizens. My generation realizes that being honest and equitable is vital to maintaining relationships with others. Key Bank is not fulfilling their promise of customer satisfaction when they do not fairly respond and address the concerns of their customers. They continue to do themselves a disservice by being untrustworthy. Theft of a customer's bank account, especially by fraudulent means, is an unacceptable way to do business.
Complete satisfaction by their customers will cause Key Bank to grow and prosper. I would like to remain a loyal Key Bank customer, but they are not assisting me adequately so that I may continue my patronage of them.